Data-Driven Business Analyst, Transportation CX

Amazon; Atlanta (GA); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon's North America Surface Transportation Customer Experience team is seeking a Business Analyst to support data-driven decision making that improves the delivery experience for millions of customers.

You will design analytical frameworks, build pipelines, and provide insights by translating transportation data into actionable recommendations for Product Managers, Program Managers, Science, Engineering, and Operations.

Qualifications

• 3+ years of tax, finance or a related analytical field experience
• 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
• 3+ years of business or financial analysis experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with Excel
• Experience with SQL
• Experience making business recommendations and influencing stakeholders

Responsibilities

• AI-Assisted Analysis: Leverage generative AI tools and large language models to accelerate data exploration, pattern recognition, and insight generation across large, complex data sets
• Predictive Analytics: Partner with science teams to develop and validate predictive models that forecast customer experience outcomes such as delivery delays, contact rate spikes, and defect trends across the surface transportation network
• Automated Insight Generation: Build and refine AI-assisted workflows that automate recurring analyses, anomaly detection, and narrative summarization to reduce manual effort and accelerate time-to-insight
• AI Tool Evaluation & Adoption: Stay current on emerging AI/ML tools and capabilities; evaluate and champion new AI-powered analytics solutions that can enhance the team's analytical capabilities and decision-making speed
• Data Pipelines: Write and optimize SQL queries across large-scale data sets; build ETL pipelines to automate recurring data workflows
• Scalable Solutions: Identify opportunities to automate manual reporting and analysis processes using AI and scripting tools, improving team efficiency and data reliability
• Cross-functional Collaboration: Partner closely with Product Managers, Program Managers, Science, Engineering, and Operations teams to provide analytical support for strategic initiatives

Skills

Excel

SQL

Data analysis

Stakeholder communication

Education

Bachelor's degree or equivalent

Tools

Tableau

Job description

Amazon's North America Surface Transportation Customer Experience team is seeking a Business Analyst to support data-driven decision making that improves the delivery experience for millions of customers.

You will design analytical frameworks, build pipelines, and provide insights by translating transportation data into actionable recommendations for Product Managers, Program Managers, Science, Engineering, and Operations.