Data Collection Ops Lead | Field Team Coach

HCL Technologies Limited; San Diego (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

HCLTech in San Diego, CA is seeking a Team Lead - Data Collection Operations to plan daily study schedules, assign operators, ensure equipment readiness and maintain service quality.

You will supervise shifts, coach staff, monitor KPIs, drive SLA compliance, report metrics, and coordinate with mission control and technical leads. The role emphasizes governance, privacy and security adherence in client projects.

Qualifications

• Experience in managing field operations and supervising teams.
• Strong leadership, communication, workforce planning, and governance skills.

Responsibilities

• Plan daily study schedule and staffing; assign operators to sessions; ensure equipment and environment readiness.
• Conduct huddles and shift handovers; monitor attendance and productivity; coach operators on process adherence.
• Track session completion, quality, and rework metrics; review dashboards; drive performance improvements.
• Act as first-level escalation point; coordinate with mission control and technical leads; track issue closure.
• Prepare daily/weekly operational reports; maintain action, risk and incident logs; support client updates.
• Ensure protocol compliance; support audits; reinforce privacy and security requirements.

Skills

Field operations management

Team supervision

Job description

HCLTech in San Diego, CA is seeking a Team Lead - Data Collection Operations to plan daily study schedules, assign operators, ensure equipment readiness and maintain service quality.

You will supervise shifts, coach staff, monitor KPIs, drive SLA compliance, report metrics, and coordinate with mission control and technical leads. The role emphasizes governance, privacy and security adherence in client projects.