Data Champion Program Manager / Program Manager Training and Development Lvl 1 /138966

NYC Health + Hospitals; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

NYC Health + Hospitals seeks an experienced program and workforce development leader to design and oversee training, education, and capacity-building initiatives across the system. You will manage a team delivering large-scale training and partner with leadership to align initiatives with data-driven goals.

Responsibilities include developing curricula, evaluating program impact, and collaborating across departments to enable staff adoption of analytics and governance standards.

Qualifications

• A baccalaureate degree from an accredited college or university in Education, Public Health, Psychology, Personnel Administration, Management or Public Administration, or a related approved discipline; and,
• Five (5) years of progressively responsible experience in planning and workforce development and training programs medical or public health administration or other areas related to training, development and workforce analysis, of which at least two (2) years must have been in a managerial, supervisory or administrative capacity related to the organization, formulation, development and implementation of such plans and programs; or,
• A master degree from an accredited college or university in Education, Management, Social Work, Medical Administration, Psychology, Personnel Administration, Public Administration, or a related approved discipline with four (4) years of experience as described in (2), and two (2) years in a managerial, supervisory or administrative capacity; or,
• A satisfactory combination of training, education and experience.

Responsibilities

• Develops, plans and establishes training, educational and development programs to enhance skills and meet forecasted needs.
• Manages day-to-day activities of the group training section including planning, supervision, coordination and direction.
• Provides consulting on management problems, training needs and external educational resources.
• Directs research to determine management and employee training needs and manages program implementation.
• Develops customized training programs to satisfy operational needs; evaluates effectiveness and recommends improvements.
• Coordinates training sector activities with other units and supervises staff and program administration.

Skills

Initiative & Change Leadership

Core Analytics Frameworks

Influencing & Stakeholder Management

Technical Instruction & Enablement

Governance & Compliance

Platform Subject Matter Expertise

Service-Oriented Mindset

Education

Bachelor's degree in Education, Public Health, Psychology, Personnel Administration, Management or Public Administration, or related discipline

Master's degree in Education, Management, Social Work, Medical Administration, Psychology, Personnel Administration, Public Administration, or related discipline (with 4 years experience)

Tools

Epic Cogito/Radar/Dashboard Certifications

Tableau

Snowflake

SnowPro Core Certification

Job description

Knowledge, Skills, Abilities and other Requirements:

• Initiative & Change Leadership: Proven experience leading large-scale initiatives focused on expanding data access, self-service business intelligence, or user enablement.
• Core Analytics Frameworks: Strong conceptual and practical understanding of data analytics, data governance, and data lifecycle management.
• Influencing & Stakeholder Management: Excellent communication, relationship-building, and cross-functional collaboration skills, with a demonstrated ability to influence stakeholders and partner with leadership.
• Technical Instruction & Enablement: Demonstrated experience designing, developing, and delivering technical training, onboarding programs, or capacity-building initiatives for diverse user groups.
• Governance & Compliance: Solid understanding of data compliance, privacy, and governance standards within a regulated enterprise environment.
• Platform Subject Matter Expertise: High proficiency in Epic (Cogito/Radar), Tableau, and Snowflake, with the technical capacity to troubleshoot user issues and advise on analytical best practices.
• Service-Oriented Mindset: Strong commitment to a user-centric, supportive, and patient-focused approach when guiding and upskilling staff.

Certification(S)/NYSLicenses:

Preferred (Any combination of the following): Prosci Certified Change Management Practitioner, Certified Customer Success Manager, SnowPro Core Certification, Tableau certified Data Analyst, Epic Cogito/Radar/ Dashboard Certifications; Project Management Professional or Agile/Scrum (CSM); Capability MaturityModel Integration, Data Management Maturity

Years of Experience:

• 3+ years of experience as a highly successful Business Analyst, Project Manager, Product Manager, or Portfolio Manager

Preferred: Experience within a healthcare infrastructure or clinical setting, with a demonstrated focus on user enablement, technology adoption or data-driven change initiatives.

Purpose of Position

Under general direction, with considerable latitude for independent judgment and initiative, develops, plans and establishes training, educational and development programs in order to enhance skills, remedy deficiencies, upgrade human resources and meet forecasted skill requirements of the System. Manages and administers the day-to-day activities of the group training section including planning, supervision, coordination, control and direction of the training section/group.

Examples of Typical Tasks

1. Manages the development and presentation of the management, professional, technical and education training continuum, which consists of courses, seminars and workshops on a wide range of topics, practice and skills.

2. Provides consulting on management problems, specialized training and development needs and the use of outside educational resources.

3. Directs research to determine management and employee training and education needs.

4. Develops and conducts programs to support training needs identified by line and staff management.

5. Manages the investigation and recommendation of external general management and professional development programs for high potential senior management.

6. Directs extensive consulting to managers on individual management problems, specialized education and training needs. Directs development of customized training programs to satisfy the operational needs of the System.

7. Responsible for several training, development and educational support systems, participant enrollment, program administration, procedures, tracking systems and materials development and distribution.

8. Evaluates effectiveness of training and development programs and makes recommendations regarding modifications and new programs.

9. Coordinates the activities of training sector with those of other training sector groups. Monitors the activities of the unit.

10. Supervises, directs and evaluates the efforts of training specialists, analysts and support staff. Ascertains current status of program implementation. Provides technical advice and guidance.

11. Evaluates staffing, unit assignments, work performance and special personnel problems in order to maximize operating efficiency.

12. Supervises program implementation, develops training programs for implementation and follow-up systems to assure effectiveness and attainment of objectives.

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university in Education, Public Health, Psychology, Personnel Administration, Management or Public Administration, or a related approved discipline; and,

2. Five (5) years of progressively responsible experience in planning and workforce development and training programs medical or public health administration or other areas related to training, development and workforce analysis, of which at least two (2) years must have been in a managerial, supervisory or administrative capacity related to the organization, formulation, development and implementation of such plans and programs; or,

3. A master degree from an accredited college or university in Education, Management, Social Work, Medical Administration, Psychology, Personnel Administration, Public Administration, or a related approved discipline with four (4) years of experience as described in (2), and two (2) years in a managerial, supervisory or administrative capacity; or,

4. A satisfactory combination of training, education and experience.