Data Center Technician – Trainee

Jobtailor

Dallas (TX)

On-site

USD 55,000 - 78,000

Full time

4 days ago

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Job summary

Jobtailor in Dallas, TX is seeking an on-site Data Center Technician to manage work orders, install and test circuits, and collaborate with cross-functional teams to keep operations running smoothly.

You will perform rack-and-stack installations, document activities, and provide customer-facing support while upholding SOPs and quality checks.

Qualifications

Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation
Technical or Non-Technical MOS, NEC, or AFSC
High school diploma or equivalent
2-4 years of related technical or data center experience
Strong understanding of SOPs and basic installation/test methodologies
Ability to document work clearly and engage with customers professionally
Comfortable working in a fast-paced, hands-on environment
Active-duty U.S. military personnel must be within or nearing 180-day separation window

Responsibilities

Manage and prioritize work orders and moderately complex requests
Collaborate with cross-functional teams to resolve customer tickets
Complete required and ad-hoc reporting
Maintain activity documentation and update asset databases
Identify workflow gaps and recommend process enhancements
Perform rack-and-stack installations and install cable trays, cabinets, fiber circuits
Identify capacity constraints and elevate issues
Conduct quality checks on installations and on-site tasks
Assist with tape changes and backup support functions
Execute cross-connect installations, modifications, terminations, and testing
Install, test, and verify switched and multiplexed circuits
Support Layer 1-3 testing and certification
Troubleshoot circuits and elevate advanced issues
Partner with customers to resolve technical issues and recommend solutions
Monitor materials and stock levels and notify teams of needs
Provide escalated work order support and assist in alarm dispatch
Provide occasional backup support for security functions
Support customer access, escorting, and operational needs on site
Serve as point of contact for customer requests and escalations
Set expectations for deployment timelines and upgrades
Support project tasks and coordinate vendor access and activities
Conduct quality assurance checks on new installations and deployments
Complete assigned training and provide informal guidance to junior team members and new hires

Skills

Work Order Management

Cross-Functional Collaboration

Installation and Testing of Circuits

Quality Assurance Checks

Technical Troubleshooting

Customer Engagement

Clear Documentation

Professional Communication

Education

High School Diploma or Equivalent

Military MOS/NEC/AFSC

Tools

Rack-and-Stack Installations

Fiber Circuit Installation

Layer 1-3 Testing

Job description

Manage and prioritize work orders and moderately complex requests
Collaborate with cross-functional teams to resolve customer tickets
Complete required and ad-hoc reporting
Maintain activity documentation and update asset databases and operational systems
Identify workflow gaps and recommend process enhancements
Perform rack-and-stack installations and install cable trays, cabinets, fiber circuits, and other infrastructure
Identify capacity constraints and elevate issues
Conduct quality checks on installations and on-site support tasks
Assist with tape changes and backup support functions
Execute cross-connect installations, modifications, terminations, and testing
Install, test, and verify switched and multiplexed circuits
Support Layer 1-3 testing and certification
Troubleshoot circuits and elevate advanced issues
Partner with customers to resolve technical issues and recommend solutions
Monitor materials and stock levels and notify teams of needs
Provide escalated work order support and assist in alarm dispatch
Provide occasional backup support for security functions
Support customer access, escorting, and operational needs on site
Serve as point of contact for customer requests and escalations
Set expectations for deployment timelines and upgrades
Support project tasks and coordinate vendor access and activities
Conduct quality assurance checks on new installations and deployments
Complete assigned training and provide informal guidance to junior team members and new hires

Requirements

Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation
Technical or Non-Technical MOS, NEC, or AFSC
High school diploma or equivalent
2-4 years of related technical or data center experience
Strong understanding of standard operating procedures and basic installation/test methodologies
Ability to work cross-functionally, document work clearly, and engage with customers professionally
Comfortable working in a fast-paced, hands-on environment
Military active duty personnel or military spouses only
Active-duty U.S. military personnel must be within or nearing their 180-day window for separation from active duty

Core Competencies

Demonstrates expertise in managing work orders, conducting installations, and performing quality assurance checks in a data center environment. Proficient in cross-functional collaboration, customer engagement, and process enhancement.

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