Data Center Technician Shift Lead - NAO

Apex Systems; New Albany, Northern (OH, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

ESPP (Employee Stock Purchase Program)

HSA (Health Savings Account)

Job summary

Everforth Apex Systems is seeking a Data Center Technician Shift Lead in New Albany, OH to support large-scale data center network infrastructure.

You will install, maintain, troubleshoot, and document network infrastructure, performing rack-and-stack, fiber/copper cabling, and hardware replacement in a mission-critical environment. The role requires following procedures with minimal supervision and readiness for PPE.

Qualifications

• 1–2 years of hands-on technical experience with hardware installation, rack-and-stack, cabling, asset handling, break/fix, or field support.
• Experience with network hardware, telecommunications equipment, structured cabling, low-voltage systems, or related technologies.
• Basic understanding of switches, routers, optics, copper cabling, fiber optics, and network connectivity concepts.
• Ability to follow documented procedures with minimal supervision.

Responsibilities

• Install, rack, stack, cable, label, and document network equipment (switches, routers, patch panels, optics).
• Perform hardware replacement and break/fix on network components.
• Install and test fiber/copper cabling and validate connectivity.
• Read rack elevations, port maps, diagrams, asset records, and work orders.
• Update tickets, asset records, inventory, and work orders accurately.
• Support inventory management, parts handling, and chain-of-custody processes.
• Follow MOPs/SOPs/CMOPs and customer procedures during deployments and maintenance windows.
• Provide Smart Hands support and remote troubleshooting assistance.

Skills

Hardware installation

Rack & stack

Troubleshooting

Documentation

Asset management

Tools

Structured cabling

Low-voltage systems

Cisco/Arista/Juniper familiarity

Job description

Data Center Technician Shift Lead - NAO

Location: New Albany, Ohio (Onsite)

Role Overview

A position is available for a Data Center Technician Shift Lead to support network infrastructure operations within a large-scale data center environment in New Albany, Ohio. This role is focused on installing, maintaining, troubleshooting, documenting, and supporting data center network infrastructure within a mission-critical environment. This is an opportunity for candidates with experience in data centers, structured cabling, telecommunications, network installations, low-voltage systems, hardware deployment, or technical field support.

Key Responsibilities

• Install, rack, stack, cable, label, and document network equipment including switches, routers, patch panels, optics, and related infrastructure.
• Perform hardware replacement and break/fix activities on switches, transceivers, optics, power supplies, fans, line cards, cables, and other field‑replaceable network components.
• Install, route, dress, label, validate, test, and troubleshoot fiber optic and copper cabling supporting network infrastructure.
• Read and validate rack elevations, port maps, cabling diagrams, installation instructions, asset records, and work orders.
• Perform visual inspections, hardware audits, serial number validation, asset tagging, inventory updates, and port validation.
• Execute network device installs, swaps, decommissions, upgrades, and Moves, Adds, and Changes according to approved procedures.
• Support network engineering teams through Smart Hands activities and remote troubleshooting assistance.
• Update ticketing systems, asset records, inventory records, work orders, and completion documentation accurately.
• Support inventory management, parts handling, receiving, staging, secure equipment movement, and chain‑of‑custody processes.
• Work from MOPs, SOPs, CMOPs, and customer procedures during deployments, maintenance windows, and change activity.

Required Qualifications

• 1-2 years of hands‑on technical experience with hardware installation, rack‑and‑stack, component replacement, cabling, asset handling, break/fix, or technical field support.
• Experience working with network hardware, telecommunications equipment, structured cabling, low‑voltage systems, or related technologies.
• Basic understanding of switches, routers, optics, copper cabling, fiber optic infrastructure, and network connectivity concepts.
• Ability to follow documented procedures and perform work with limited supervision.
• Ability to accurately maintain asset records, tickets, inventory records, and work documentation.
• Strong troubleshooting, communication, teamwork, and attention to detail.
• Ability to pass background screening and customer‑required site access checks.
• Must be willing to work in full PPE, including safety boots, long pants, hard hat, high‑visibility vest or clothing, and safety glasses.

Preferred Qualifications

• Experience supporting network infrastructure in a data center, colocation, telecommunications, enterprise, or critical environment.
• Experience replacing optics, transceivers, power supplies, fans, cabling, and other network hardware components.
• Experience with fiber cleaning, inspection, testing, troubleshooting, and cable certification.
• Experience with switch installation, patching, port validation, labeling standards, cable dressing, and asset management.
• Exposure to Cisco, Arista, Juniper, Mellanox/NVIDIA, or similar networking platforms.
• Willingness to relocate to New Albany, OH or travel to New Albany for site‑based work.
• Willingness to support other data center sites as needed is a plus.
• CompTIA A+, Network+, BICSI, FOA, OSHA 10, or equivalent technical certifications.

Physical Requirements

• Must be willing to wear full PPE while on site, including safety boots, long pants, hard hat, high‑visibility vest or clothing, and safety glasses.
• Ability to lift and carry up to 50 pounds regularly and move equipment up to 75 pounds with assistance.
• Ability to stand, walk, bend, climb ladders, work in confined spaces, distinguish cable and fiber colors, and work in hot or cold data center environments.
• Ability to support scheduled maintenance windows, rotating shifts, nights, weekends, or emergency response when required.

Why Join Us

This role offers exposure to leading hyperscale and enterprise data center programs, technical training and certification opportunities, a clear technical and leadership career path, and the opportunity to support large-scale cloud and AI network infrastructure deployments.

Everforth Apex Benefits Overview:

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Equal Opportunity Statement

Everforth Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex uses a virtual recruiter as part of the application process.

Accommodation Request

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access your privacy policy at https://www.apexsystems.com/privacy-policy