Data Center Technician L2 - Graveyard Shift

Milestone Technologies, Inc.; Santa Clara (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Local Onsite Data Center Technician L2 to support graveyard shifts in Santa Clara, CA.

The role focuses on deployment, maintenance, and repair of server, storage, and network infrastructure, ensuring uptime during overnight operations. The candidate should have 2+ years in a data center environment, hands-on hardware install/troubleshooting, rack-and-stack expertise, and strong documentation skills.

Qualifications

• 2+ years in data center, IT operations, hardware support, or related technical environment.
• Experience with server hardware installations, maintenance and troubleshooting.
• Strong rack-and-stack, structured cabling and asset tracking skills.

Responsibilities

• Hardware Deployment & Installation: Unbox, stage, rack & stack servers/storage/network gear, document cabling.
• Operations & Maintenance: perform inspections, upgrades, validation, testing, and lifecycle tasks.
• Troubleshooting & Break/Fix: diagnose and repair server/storage hardware, escalate when needed.
• Data Center Operations: monitor infra, perform daily walkthroughs, support power & cooling.
• Documentation & Asset Management: keep accurate records in ticketing and asset systems.
• Team Support: guide L1 technicians and assist with onboarding.

Skills

Server Diagnostics

Rack & Stack

Cable Management

Documentation

Overnight Support

Ticketing

Education

CompTIA A+ / Network+ / Server+ certs

Tools

Dell

HPE

Supermicro

Lenovo

Cisco

Job description

Local Onsite Data Center Technician L2 - Graveyard Shift (MULTIPLE OPENINGS) #13899

Location - Santa Clara, CA. (Must be local now - not open to relocation candidates)

The Data Center Technician II (L2) is responsible for supporting the deployment, maintenance, troubleshooting, and repair of server, storage, network, and infrastructure equipment within the data center. This role serves as a primary technical resource during overnight operations, independently handling hardware installations, break/fix activities, diagnostics, and operational support to ensure maximum uptime and reliability of critical systems. The technician is expected to work with minimal supervision, respond to incidents, and assist with project-based deployments while maintaining operational excellence and adherence to established procedures.

Schedule

• Graveyard Shift: 8:00 PM - 7:00 AM
• Assigned to one of the following schedules: Sunday - Wednesday Wednesday - Saturday
• Shift assignment based on business needs
• Weekend, holiday, and overtime work may be required to support critical operations, maintenance windows, and deployment activities

Required Qualifications

• 2+ years of experience in a data center, IT operations, hardware support, or related technical environment.
• Experience performing server hardware installations, maintenance, and troubleshooting.
• Strong understanding of rack-and-stack operations and structured cabling.
• Experience with ticket management, asset tracking, and change management processes.
• Ability to troubleshoot hardware issues independently with limited supervision.
• Strong organizational, communication, and documentation skills.
• Ability to work overnight shifts in a production data center environment.

Preferred Qualifications

• Experience with Dell, HPE, Supermicro, Lenovo, or Cisco server platforms.
• Experience supporting GPU-based infrastructure and high-performance computing environments.
• Familiarity with Linux and Windows Server operating systems.
• Experience using iDRAC, iLO, IPMI, and other remote management tools.
• Knowledge of storage systems and network hardware.
• CompTIA A+, Network+, Server+, or equivalent certifications.

Technical Skills

• Server Hardware Diagnostics
• Hardware Break/Fix
• Rack & Stack Deployments
• Fiber and Copper Cabling
• Asset Management
• Inventory Tracking
• Ticketing Systems
• Remote Management Tools
• Linux & Windows Fundamentals
• Change Management Processes

Physical Requirements

• Ability to lift, carry, and install equipment weighing up to 50 pounds.
• Ability to stand, bend, climb ladders, and work in confined spaces for extended periods.
• Ability to perform repetitive deployment, cabling, and hardware installation tasks.
• Comfortable working overnight shifts in a production data center environment.

Desired Attributes

• Strong troubleshooting and analytical skills.
• Ability to work independently during overnight operations.
• Excellent attention to detail and commitment to quality.
• Strong sense of ownership and accountability.
• Ability to prioritize tasks in a fast-paced environment.
• Team-oriented mindset with a willingness to mentor and support others.

Key Responsibilities

Hardware Deployment & Installation

• Unbox, stage, and prepare equipment for deployment.
• Rack and stack servers, storage systems, network devices, and supporting infrastructure.
• Install, route, and manage fiber and copper cabling according to data center standards.
• Label and document equipment, power connections, and cable runs.
• Support server migrations, rack builds, and infrastructure expansion projects.

Operations & Maintenance

• Perform routine inspections and preventative maintenance activities.
• Execute hardware upgrades including memory, CPUs, storage drives, NICs, power supplies, and GPUs.
• Perform server initialization, validation, and post-deployment testing.
• Support equipment decommissioning and disposal processes.

Troubleshooting & Break/Fix

• Diagnose and resolve server, storage, and hardware failures.
• Troubleshoot boot failures, hardware alerts, connectivity issues, and performance concerns.
• Perform component replacements and system recovery activities.
• Escalate complex technical issues to engineering teams or vendors when necessary.
• Participate in root cause analysis and corrective action efforts.

Data Center Operations

• Monitor data center infrastructure and respond to operational alerts.
• Conduct daily walkthroughs to inspect equipment and identify issues.
• Support power, cooling, and environmental monitoring activities.
• Ensure compliance with safety, security, and operational standards.

Documentation & Asset Management

• Maintain accurate records in ticketing and asset management systems.
• Document troubleshooting activities, installations, and maintenance performed.
• Update inventory records and track hardware movements.
• Follow change management and operational procedures.

Team Support

• Provide technical guidance and support to L1 Data Center Technicians.
• Assist with onboarding and training of new team members.
• Collaborate with engineering, network, systems, and project teams to complete operational objectives.

This position may require access to hardware, software, technology, or technical data subject to U.S. export control laws, including the Export Administration Regulations (EAR) and, where applicable, the International Traffic in Arms Regulations (ITAR). Any offer, assignment, or continued access to controlled items is contingent upon the company’s determination that the individual is legally authorized to access such items or that any required government authorization can be obtained.

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