Data center technician 3, DCO

Amazon; Gilroy (CA); On-site; USD 44,000 - 78,000; Full time

Job summary

Amazon's Data Center Operations (DCO) team maintains and troubleshoots the IT hardware used in Amazon's data centers. Responsibilities include server repair, identifying root causes, and repairing or replacing failing components to keep critical systems up and running.

Team members handle high impact event responses, including network failures and urgent hardware repairs, while working a flexible schedule that may include weekends, nights, and holidays.

Qualifications

• High school diploma or equivalent required.
• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Flexible schedule including weekends, nights, and holidays.

Responsibilities

• Troubleshoot hardware failures, identify root causes, and repair/replace failed components.
• Respond to network failures and high-priority hardware repairs during high-impact events.

Skills

Server hardware troubleshooting

Problem resolution under pressure

Education

High school diploma or equivalent

Job description

The Data Center Operations (DCO) team is responsible for deploying, maintaining, and troubleshooting the IT hardware used in Amazon's data centers.

Key job responsibilities

• Server Repair – Troubleshooting hardware failures, identifying root causes, and repairing or replacing failing components
• High Impact Event Response – Responding to network failures (e.g., link outages, rackdowns), and high-priority hardware repairs

Basic Qualifications

• High school or equivalent diploma
• 1+ years of computer/server hardware troubleshooting or related IT experience
• Work a flexible schedule including weekends, nights, and holidays

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Knowledge of network design, protocols and Layer 1/2 troubleshooting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, CA, Gilroy - 32.16 - 56.29 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.