data center technican 3, DCO

Amazon; Gilroy (CA); On-site; USD 44,000 - 78,000; Full time

Job summary

Amazon's Data Center Operations (DCO) team in California is seeking a hands-on technician to support IT hardware deployed across our data centers. You will diagnose and repair server components, troubleshoot field failures, and help keep critical systems online.

The role requires a high school diploma and 1+ years of hardware troubleshooting experience, flexibility to work weekends, nights, and holidays, and the ability to stay calm under pressure while delivering reliable customer-focused

Qualifications

• High school diploma or equivalent required.
• 1+ years of computer/server hardware troubleshooting experience.
• Willingness to work weekends, nights and holidays.

Responsibilities

• Server Repair – troubleshoot hardware failures and replace failing components.
• Respond to high impact events and network issues to restore service.

Skills

Hardware troubleshooting

Customer handling

Network design & L1/L2 troubleshooting

Education

High school diploma or equivalent

Job description

The Data Center Operations (DCO) team is responsible for deploying, maintaining, and troubleshooting the IT hardware used in Amazon's data centers.

Key job responsibilities

• Server Repair – Troubleshooting hardware failures, identifying root causes, and repairing or replacing failing components
• High Impact Event Response – Responding to network failures (e.g., link outages, rackdowns), and high-priority hardware repairs

• High school or equivalent diploma
• 1+ years of computer/server hardware troubleshooting or related IT experience
• Work a flexible schedule including weekends, nights, and holidays

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Knowledge of network design, protocols and Layer 1/2 troubleshooting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

Bevorzugte Qualifikationen

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Knowledge of network design, protocols and Layer 1/2 troubleshooting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, CA, Gilroy - 32.16 - 56.29 USD hourly