Data Center Tech II

SCIENTIFIC GAMES; Sugar Grove (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Scientific Games is seeking a Data Center Tech to support 24x7 lottery systems. The role involves monitoring servers, databases and applications, with on-call style shifts (6am–6pm or 6pm–6am for 7 days on/7 days off).

Responsibilities include incident troubleshooting, escalation when needed, and collaboration with lottery customers. A 1–2 year background in a 24x7 data center is required.

Qualifications

• High school diploma or equivalent required.
• 1-2 years in a 24x7 data center environment.
• Ability to troubleshoot Windows and Linux systems.

Responsibilities

• Provide 1st and 2nd level support by troubleshooting incidents.
• Operate and monitor Windows Server and Linux-based systems.
• Monitor production environment and escalate major issues when needed.
• Use incident ticketing systems to report and document issues.
• Communicate for escalation on major issues and events.
• Assist on troubleshooting conference calls and report status.

Skills

Technical support

Windows/Linux servers

Incident escalation

Networking basics

Education

High school diploma

Tools

Ticketing systems

Monitoring software

Job description

Scientific Games Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary The Data Center Techs are a Tier 1, 24x7x365 operations team. This role will work either 6am to 6pm or 6 pm to 6 am for 7 days on and 7 days off. They monitor, identify, troubleshoot and **escalate** customer-facing issues within the Data Center escalation structure for servers, databases, and applications. The Data Center Tech utilizes automated scripts, monitoring systems, and written procedures to run the day to day operation of lottery systems. These operations include compiling and printing system status reports, processing draws, and nightly processing. On the job training will be provided to support SGI’s proprietary system.

Essential Job Functions

• Provide 1st and 2nd level support by troubleshooting, analyzing and resolving most incidents.
• Operates and monitors Windows Server and Linux based systems using established procedures.
• Monitor production environment and troubleshoot critical issues and **escalate**, if needed.
• Utilizes incident management ticketing systems to report and document issues.
• Communicate via phone and electronic notification for escalation of major issues and critical events.
• Initiate and assist on troubleshooting conference calls.
• Completes shift checklists and status reports as required.
• Perform basic networking troubleshooting.
• Perform system processing utilizing established tools and procedures.
• Respond to inquiries and requests for assistance from Lottery customers via email and/or inbound calls.

Position Requirements High school diploma (or equivalent).

1-2 years’ experience in a 24×7 data center environment

Qualifications Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.