Data Center Support Technician (NIH)

VW International; Bethesda (MD); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

VW International seeks a Data Center Support Technician in Bethesda, MD, onsite, with occasional Sterling, VA support. The role supports data center facilities operations, IT requirements, networking and cabling, electrical distribution and cooling solutions.

Responsibilities include coordinating with customers, assisting with infrastructure implementations, managing service requests, and providing after-hours support when needed.

Qualifikationen

• Two years of environmental data center monitoring experience.
• Two years supporting complex data center facilities or IT systems integration.
• Two years in a multi-platform enterprise networking environment.
• Bachelor's degree from an accredited institution in computer science, information systems, engineering, business, facilities management or a related discipline.
• Equivalent directly relevant professional experience may be considered in place of the degree.

Aufgaben

• Support data center facilities operations, initiatives, projects and customer requirements.
• Coordinate with customers to identify IT equipment and facilities-infrastructure needs.
• Assist with the development and implementation of basic infrastructure solutions.
• Support equipment installations, removals, relocations, adds, moves and changes.
• Process and track data center service and equipment purchase requests.
• Coordinate power, cooling, cabling, space and connectivity requirements for customer equipment.
• Support copper and fiber-optic cabling activities.
• Assist with basic network connectivity and troubleshooting involving Layers 1–3 of the OSI model and TCP/IP addressing.
• Assist with power-circuit, circuit-breaker, UPS, PDU and power-distribution requirements.
• Assist with data center cooling assessments and equipment-placement considerations.
• Maintain service-request records, customer communications, documentation and status reports.
• Coordinate activities with data center facilities personnel, IT customers, vendors and subcontractors.
• Assist with inspections, inventory, equipment documentation, work orders and maintenance records.
• Respond professionally to customer questions and service needs.
• Identify operational issues and elevate risks or technical concerns to senior facilities personnel.
• Support after-hours maintenance and on-call response when required.

Kenntnisse

OSI Layers 1-3

TCP/IP addressing

Copper & fiber cabling

Electrical distribution

Data center cooling systems

Customer support

Problem solving

Background eligibility

Ausbildung

Bachelor's degree in a relevant field

Jobbeschreibung

Data Center Support Technician

Location: Bethesda, Maryland, with occasional support in Sterling, Virginia
Employment Type: Full-time
Schedule: Onsite shift work; after-hours and on-call support may be required
Position Status: Contingent upon contract award

Position Summary V W International is seeking a Data Center Support Technician to provide technical, administrative and customer-facing support for mission-critical data center facilities activities. This position will work closely with data center facilities personnel, customers, vendors and technical teams to coordinate infrastructure requirements, service requests, equipment installations, cabling, electrical requirements, cooling needs and other data center operational activities. The ideal candidate has experience supporting a working data center and understands the relationship between IT equipment, network connectivity, electrical distribution and cooling infrastructure.

Key Responsibilities

• Support data center facilities operations, initiatives, projects and customer requirements.
• Coordinate with customers to identify IT equipment and facilities-infrastructure needs.
• Assist with the development and implementation of basic infrastructure solutions.
• Support equipment installations, removals, relocations, adds, moves and changes.
• Process and track data center service and equipment purchase requests.
• Coordinate power, cooling, cabling, space and connectivity requirements for customer equipment.
• Support copper and fiber-optic cabling activities.
• Assist with basic network connectivity and troubleshooting involving Layers 1–3 of the OSI model and TCP/IP addressing.
• Assist with power-circuit, circuit-breaker, UPS, PDU and power-distribution requirements.
• Assist with data center cooling assessments and equipment-placement considerations.
• Maintain service-request records, customer communications, documentation and status reports.
• Coordinate activities with data center facilities personnel, IT customers, vendors and subcontractors.
• Assist with inspections, inventory, equipment documentation, work orders and maintenance records.
• Respond professionally to customer questions and service needs.
• Identify operational issues and elevate risks or technical concerns to senior facilities personnel.
• Support after-hours maintenance and on-call response when required.

The SOW identifies this as a technical and customer-support role covering facilities coordination, IT requirements, networking and cabling, electrical distribution and cooling solutions.

Required Qualifications

• At least two years of professional experience in environmental data center monitoring.
• At least two years of professional experience supporting complex data center facilities, infrastructure or IT systems integration.
• At least two years of professional experience in a multi-platform enterprise networking environment.
• Bachelor’s degree from an accredited institution in computer science, information systems, engineering, business, facilities management or a related discipline.

Equivalent directly relevant professional experience may be considered in place of the degree.

• Functional understanding of Layers 1–3 of the OSI model.
• Functional knowledge of TCP/IP addressing.
• Working knowledge of copper and fiber-optic cabling technologies.
• Working understanding of data center electrical-distribution systems, including circuits, circuit breakers, UPS systems, transfer switches, PDUs and power-distribution modules.
• Working understanding of data center equipment-cooling systems and solutions.
• Experience supporting customers in an operational IT or data center environment.
• Strong written and verbal communication skills.
• Demonstrated problem-solving, troubleshooting and organizational abilities.
• Ability to qualify for federal facility access and meet applicable background-investigation requirements.

Preferred Qualifications

• Experience supporting a federal or other regulated data center environment.
• Experience with ticketing, service-request or IT service-management platforms.
• Experience coordinating IT equipment installation and facilities requirements.
• Familiarity with DCIM or environmental-monitoring systems.
• Data center, networking, cabling, electrical or IT support certifications.