Data Center Support Engineer

Nebius B.V.; Vineland (NJ); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Career growth

Flexibility and ownership

Collaborative culture

AI projects exposure

International environment

Job summary

Nebius is seeking a Data Center Support Engineer to support large-scale bare-metal GPU infrastructure powering AI workloads. In this role you will operate, troubleshoot, and maintain production infrastructure across servers, Linux systems, networking, firmware, drivers, and data center components.

You will serve as a senior escalation point, collaborating with data center technicians and engineering teams to diagnose issues, document procedures, and drive incident response.

Qualifications

• 5+ years of experience in data center operations or related roles.
• Hands-on experience with bare-metal servers, Linux, hardware, and networking in production.
• Intermediate Linux CLI proficiency for validation, logs, and diagnostics.
• Experience with server hardware diagnostics and BMC tools (iDRAC/ILO/IPMI/Redfish).
• Strong networking fundamentals (TCP/IP, VLANs, DNS, DHCP).

Responsibilities

• Support and troubleshoot production bare-metal GPU infrastructure across Nebius data center environments.
• Diagnose high-priority issues across Linux, hardware, firmware, BIOS, drivers, networking, storage, optics, cabling, and physical infrastructure.
• Perform hardware diagnostics, component replacement, firmware updates, BIOS configuration, break/fix, and infrastructure maintenance.
• Use Linux CLI, logs, BMC data, and health signals to identify root cause.
• Coordinate remote troubleshooting, incident response, RCA, and operational recovery with teams.
• Troubleshoot network connectivity issues (TCP/IP, VLANs, DNS, DHCP, switches, optics, cabling).
• Create troubleshooting guides, runbooks, escalation notes, and knowledge base docs.
• Use scripting or automation to improve workflows and reduce manual intervention.
• Participate in on-call or after-hours support.

Skills

Data center ops

Infrastructure support

Systems administration

Hardware support

Linux troubleshooting

Networking fundamentals

Incident response

Documentation

Cross-functional collaboration

Automation basics

Tools

iDRAC

iLO

IPMI

Redfish

BMC tools

Jira

Confluence

Grafana

Prometheus

Kubernetes

Docker

Job description

Nebius is seeking a Data Center Support Engineer to support large-scale bare metal GPU infrastructure powering AI workloads. This role is responsible for operating, troubleshooting, and maintaining production infrastructure across servers, Linux systems, networking, firmware, drivers, and physical data center components. You will serve as a senior technical escalation point between data center technicians, infrastructure engineering, network engineering, systems engineering, and customer facing teams. The ideal candidate is hands on, comfortable in Linux, strong in hardware diagnostics, and able to troubleshoot complex issues across multiple layers of the infrastructure stack.

What You’ll Do

• Support and troubleshoot production bare-metal GPU infrastructure across Nebius data center environments.
• Diagnose high-priority issues across Linux, hardware, firmware, BIOS, drivers, networking, storage, optics, cabling, and physical infrastructure.
• Perform hardware diagnostics, component replacement, firmware updates, BIOS configuration, break/fix, and infrastructure maintenance.
• Use Linux command-line tools, system logs, BMC data, and hardware health signals to identify root cause.
• Partner with data center technicians and engineering teams to coordinate remote troubleshooting, incident response, RCA, and operational recovery.
• Troubleshoot network connectivity issues involving TCP/IP, VLANs, DNS, DHCP, switch connectivity, optics, cabling, and link-level failures.
• Create troubleshooting guides, runbooks, escalation notes, and knowledge base documentation.
• Use scripting or automation to improve support workflows and reduce manual intervention.
• Participate in on-call or after-hours support for production infrastructure as needed.

What We’re Looking For

• 5+ years of experience in data center operations, infrastructure support, systems administration, hardware support, cloud infrastructure, or similar technical environments.
• Hands-on experience troubleshooting bare metal servers, Linux systems, hardware components, and networking issues in production environments.
• Intermediate Linux command-line proficiency, including service validation, log review, process inspection, network configuration checks, and system diagnostics.
• Experience with server hardware diagnostics, component replacement, firmware updates, BIOS configuration, driver troubleshooting, or BMC tools such as iDRAC, iLO, IPMI, Redfish, or similar.
• Strong networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing/switching concepts, optics, cabling, and link-level troubleshooting.
• Experience participating in incident response, escalation handling, root cause analysis, or operational recovery in high-availability environments.
• Strong communication and documentation skills, with the ability to work cross-functionally with data center, infrastructure, network, systems, and engineering teams.

Nice To Have

• Experience with NVIDIA GPUs, GPU servers, HPC, AI infrastructure, or high-density compute platforms.
• Experience with Supermicro, Dell, HPE, Lenovo, Cisco UCS, Arista, Cisco, Juniper, or similar infrastructure platforms.
• Familiarity with InfiniBand, RoCE, MPO/MTP fiber, high-speed Ethernet, or clustered compute environments.
• Experience with Python, Bash, Ansible, Terraform, PowerShell, or similar automation tools.
• Familiarity with Jira, Confluence, ServiceNow, Grafana, Prometheus, Kubernetes, Docker, or similar operational tools.

Pay Transparency

We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.

Base Compensation Range

$85,000 - $140,000 USD

Benefits & Perks:

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

What’s it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.