Data Center Supply Coordinator

Alfa Laval; Richmond (VA); On-site; USD 62,000 - 75,000; Full time

Job summary

Alfa Laval is seeking a Data Center Fulfillment Coordinator in Richmond, VA to support the quote-to-cash process for data center customers. You will be the primary liaison for operations and sales, ensuring timely updates on orders and deliveries while coordinating with global teams.

The role emphasizes strong communication, risk identification, and multitasking across high-volume customer touchpoints in a fast-paced data center environment. On-site in Richmond, VA with competitive benefits.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, or related discipline.
• 3+ years of experience in customer service, field coordination, or project support.
• Proven ability to manage multiple customer touchpoints and coordinate across internal teams.
• Familiarity with logistics, service scheduling, or supply chain dependencies.
• Understanding of BHE S&OP, Operations planning, Logistics, and Dependencies.
• Ability to Identify Risks Early and Escalate Appropriately.
• Professional Relationship Management under Time‑Sensitive Conditions.
• Experience in customer service, service coordination, logistics, or project management related roles.
• Strong communication and follow-through skills.
• Ability to balance multiple priorities with professionalism.

Responsibilities

• Support the quote to cash process for Data center customers with all relevant operational and supply information.
• Represent Operations in front of data center customers
• Customer support during the process: order status, delivery date. Purchase, control and preparation of supplier's shipping documents.
• Coordinate with global sales and demand planning regarding customer forecasting and supply allocations.
• Handling of suppliers database.
• Responsible as the one point of contact for data center customers and sales.
• Provide one view of the global supply chain for data center customers.

Skills

Customer communication

Relationship management

Multitasking

Proactive communication

Escalation management

Education

Bachelor’s degree in Business Administration, Engineering, or related discipline

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About The Job…

The Data Center Fulfillment Coordinator is responsible for providing direct supply planning support to customers and sales in handling Data Center customers throughout the quote to cash process and keep the customers updated on with real time information on planning and deliveries.

This is an onsite position located in Richmond, VA.

Responsibilities Include

• Support the quote to cash process for Data center customers with all relevant operational and supply information.
• Represent Operations in front of data center customers
• Customer support during the process: order status, delivery date. Purchase, control and preparation of supplier's shipping documents.
• Coordinate with global sales and demand planning regarding customer forecasting and supply allocations.
• Handling of suppliers database.
• Responsible as the one point of contact for data center customers and sales.
• Provide one view of the global supply chain for data center customers.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this particular role, we are prioritizing candidates who are currently residing in USA or have an established presence in the area.

What You Know

• Bachelor’s degree in Business Administration, Engineering, or related discipline mandatory.
• 3+ years of experience in customer service, field coordination, or project support.
• Proven ability to manage multiple customer touchpoints and coordinate across internal teams.
• Familiarity with logistics, service scheduling, or supply chain dependencies.
• Skilled in proactive communication and issue escalation within high-volume parts and service fulfillment environments. Strong Customer Communication and Expectation Management.
• Understanding of BHE S&OP, Operations planning, Logistics, and Dependencies.
• Ability to Identify Risks Early and Escalate Appropriately.
• Professional Relationship Management under Time‑Sensitive Conditions.
• Experience in customer service, service coordination, logistics, or project management related roles.
• Strong communication and follow-through skills.
• Ability to balance multiple priorities with professionalism.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What’s in it for you?

Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically between $30.00 to $35.00.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer