Computer Support Technician (Information Services Specialist I, Opt. C - UMP)

Illinoiscomptroller; Springfield (IL); Hybrid; USD 65,000 - 93,000; Full time

Job summary

Department of Innovation & Technology in Illinois seeks a Computer Support Technician to assist in providing end-user IT support, including hardware and software troubleshooting for desktop and laptop systems.

The role involves configuration, testing, installation, and maintenance of IT assets, plus supporting Microsoft Office applications and user training materials. A hybrid work schedule is available with in-office presence required several days a week.

Qualifications

• Two years of college with coursework in computer science or related fields.
• Agency sponsored training program may be accepted.
• Experience in providing IT end-user support preferred.

Responsibilities

• Serve as a Customer Support Technician under supervision for DoIT end-user support.
• Assist with configuration, testing, installation, and maintenance of desktop/laptop systems.
• Support Microsoft Office and related applications for end users.
• Assist in training and preparation of workshop materials and documentation.

Skills

Customer support

Windows OS

PC hardware

Communication skills

Remote/on-site support

Education

Two years college in computer science

Agency sponsored training

Tools

Windows SCCM

MSI deployment

Office 365

Job description

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID:59089
Opening Date: 09/29/2026
Closing Date: 10/14/2026
Agency: Department of Innovation and Technology
Class Title:INFORMATION SERVICES SPEC I (21161)
Skill Option:Client Services- Information Technology- UMP Credential
Bilingual Option:None
Salary: Anticipated starting salary: $5,834 monthly; Full range: $5,834-$8,307 monthly
Job Type: Salaried
Category:Full Time
Number of Vacancies: 1
Bargaining Unit Code:RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code:
Work Hours: Monday-Friday 8:30am-5:00pm
Anticipated Hybrid Work Schedule Availability: 1 to 5 Days per week in office, depending on operational needs
Headquarter Location: 5300 S 6th St, Springfield, Illinois, 62703
Work County: Sangamon
Agency Contact: [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) isseekingto hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as aComputerSupportTechnicianassistinginproviding end-userassistancewith computer hardware and software issues.In this role you will performcomputer installationsandparticipatewith senior analysts in the configuration, testing, installation, documentation and maintenance of desktop/laptop systems and related peripheral systems.In addition, you willassi…experience,

• Under immediate supervision, serves as a Customer Support Technician for the Department of Innovation & Technology (DoIT) assisting in performing professional Client Services, such assisting and supporting end users of Microsoft Office and other applications, software, and automated equipment.
• Participates with senior analysts in the configuration, testing, installation, documentation and maintenance of desktop/laptop systems and related peripheral systems, including network communication, client network configurations, routing protocols, VPNs, Internet, and computer programming and scripting.
• Performs the process of duplicating new operating system installations, including Microsoft Windows and Mac, for efficient on-site installations of large quantities of desktop/laptops statewide.
• Assists higher level staff in conducting training sessions for end users and staff, including compiling and organizing workshop materials and acquiring and maintaining all training materials in compliance with all requirements.
• Keeps abreast of new developments in the Information Technology (IT) field by continued education though online training platforms, attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on IT products, vendors, techniques and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge,skill,and mental development equivalent to completion of two(2)years of college with course work in computer science, Client Services,ordirectly relatedfields.

OR

• Requires satisfactory completion of an agency sponsored training program.

Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

Preferred Qualifications

• Elementary knowledge of supporting and troubleshooting Microsoft Windows operating systems, including assisting with testing, implementation, documentation, maintenance, and on-site or remote problem diagnosis and repair of desktop laptop systems.
• Elementary knowledge of automated software deployment tools such as Microsoft Windows/Microsoft Installer scripts (MSI), System Center Configuration Manager (SCCM), or Lite-Touch, including experience assisting with software distribution and updating designated service management systems and documentation.
• Elementary knowledge of network communication concepts and principles, including client network configurations, routing protocols, VPN, and Internet, as demonstrated by assisting in connecting systems to the network and participating in configuration, testing, installation, and maintenance of desktop/laptop systems and related peripheral equipment.
• Elementary knowledge of Microsoft Office client software products, gained through assisting and supporting end users of Microsoft Office applications and providing on-site, off-site, or telephone support to resolve user issues.
• Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
• Ability to gain and maintaineffective working relationships with associates, vendors, clients,and others.
• Working knowledge of verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, agency executives, and others.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with State of Illinois.
• Requires the ability to pass a position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires a valid driver’s license and the ability to travel.
• Requires the ability to work outside of normal hours to meet deadlines.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 30 pounds This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium-work involves lifting no more than 50 pounds at a time with frequent lifting or carrying objects weighing up to 25 pounds.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology,innovation,and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees,DolTdelivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents,DolToffers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally.DoITis committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees withdifferent backgrounds, lifeexperiencesand talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles . To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).