Data Center Supervisor

NTT Global Data Centers; Mesa (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental and vision benefits

401(k) retirement plan

Job summary

NTT Global Data Centers Americas, Inc. is seeking a hands-on Supervisor, Critical Facilities Operations to lead Data Center Technicians and Facilities Technicians, ensuring safe, reliable operation of critical infrastructure in a mission‑critical environment.

You will oversee electrical, cooling, mechanical and life‑safety systems, coordinate preventive maintenance and develop the team on standards and procedures to uphold uptime and customer SLAs.

Qualifications

• Solid background in critical facilities, data center operations, electrical systems and mechanical systems.
• Experience supervising, developing, and motivating critical facilities operations and maintenance teams.
• Strong leadership and communication skills.
• Ability to train technical teams on electrical and mechanical systems and procedures.
• Strong troubleshooting and analytical skills.
• Ability to manage multiple priorities in a fast-paced, mission-critical environment.

Responsibilities

• Supervise and provide day-to-day direction to Data Center Technicians and Facilities Technicians.
• Oversee operation and maintenance of critical data center infrastructure including electrical, cooling, mechanical and life-safety systems.
• Coordinate daily operations, preventive maintenance, and critical/non-critical activities.
• Ensure work complies with fire, health, life-safety and environmental requirements.
• Lead, train and develop the Critical Facilities Operations team on equipment and procedures.
• Manage shift assignments, timekeeping reviews and PTO approvals for the team.
• Write and review MOPs, SOPs and SMPs.
• Supervise safe and successful execution of maintenance procedures.
• Analyze equipment performance and trends to improve safety, reliability and efficiency.
• Support customer installations and meet SLA requirements.
• Promote a safety-focused, process-driven environment.

Skills

Critical facilities operations

Data center operations

Electrical systems

Mechanical systems

Supervisory experience

Leadership

Communication skills

Tools

Building Management Systems

Power monitoring systems

PLC controls

MS Office (Word, Excel, PowerPoint, Project)

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive

Your role at a glance

We are looking for a Supervisor, Critical Facilities Operations to lead our Data Center Technicians and Facilities Technicians and support the safe, reliable operation of our critical infrastructure.

This is a hands‑on leadership role for someone with strong electrical and mechanical critical facilities experience who can lead a team while maintaining the high standards of safety, reliability, and uptime required in a mission‑critical data center environment.

What you’ll be doing

• Supervise and provide day-to-day direction to Data Center Technicians and Facilities Technicians.


• Oversee the operation and maintenance of critical data center infrastructure, including electrical, cooling, mechanical, and life‑safety systems.


• Coordinate daily operations, preventive maintenance, and critical and non‑critical maintenance activities.


• Ensure work complies with local, state, and federal fire, health, life‑safety, and environmental requirements.


• Lead, train, and develop the Critical Facilities Operations team on equipment, preventive maintenance, quality standards, procedures, and processes.


• Manage shift assignments, timekeeping reviews and approvals, and PTO approvals for assigned team members.


• Write and review Method of Procedures (MOPs), Standard Operating Procedures (SOPs), and Standard Method of Procedures (SMPs).


• Supervise the safe and successful execution of critical and non‑critical maintenance procedures.


• Analyze equipment performance, operating conditions, and trends to improve safety, reliability, efficiency, equipment life, and cost effectiveness.


• Support customer installations and help ensure customer SLA requirements are met.


• Promote a rigorous, safety‑focused, process‑driven team environment.

What we’re looking for

You bring a strong background in critical facilities, data center operations, electrical systems, and mechanical systems, along with demonstrated supervisory experience.

You should have strong working knowledge of:

• Electrical and mechanical systems installation, commissioning, operations, and maintenance


• Low‑voltage systems, including fire, security, and PLCs


• NEC, NFPA 70E, NFPA 72, NFPA 25, and applicable fire and life‑safety codes


• Industrial safety practices, including lockout/tagout, arc‑flash protection, OSHA requirements, and applicable state regulations


• Critical monitoring and Building Management Systems


• Data trending, tracking, analysis, troubleshooting, and root‑cause problem solving

Hands‑on experience with critical infrastructure such as:

• 12kV switchgear


• 480/277V and 208/120V electrical generation and distribution systems


• Diesel‑powered AC generator plants up to 2MW


• Static UPS systems, static switches, and battery systems


• PLC and relay logic controls


• Power monitoring and data center power distribution systems


• VFD drives


• Large centrifugal chillers and cooling towers


• CRAC units and HVAC equipment


• Chilled and condenser water systems


• Building Management and industrial PLC control systems


• Fuel/oil systems and storage tanks


• Fire protection, sprinkler, and dry standpipe systems


• Pumps, domestic water systems, and backflow prevention devices

What you bring

• Solid experience in data center and/or critical facilities operations


• Experience supervising, developing, and motivating critical facilities operations and maintenance teams


• Strong leadership and communication skills


• Ability to train technical teams on electrical and mechanical systems and procedures


• Strong troubleshooting and analytical skills


• Ability to manage multiple priorities in a fast‑paced, mission‑critical environment


• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Project

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location.

Regular full‑time employees are eligible for an annual bonus based on individual and company performance.

Our Total Rewards package includes paid time off, medical, dental and vision benefits, life and supplemental insurance, short‑term and long‑term disability, flexible spending accounts, and a 401(k) retirement plan.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.