5201 - Supervisor, Critical Facilities Operations

NTT Global Data Centers Americas, Inc.; Arizona; On-site; USD 109,000 - 156,000; Full time

Job summary

NTT Global Data Centers Americas, Inc. is seeking a Supervisor, Critical Facilities Operations to lead the CFOps team on the swing shift (Mon-Fri 1:00pm-10:00pm).

This role focuses on maintaining peak uptime and safe operation of electrical, cooling, and life-safety systems across our data centers. You will direct technicians, manage scheduling, training, and documentation, and ensure compliance with NFPA, NEC, and local regulations.

Qualifications

• Bachelor’s degree in Engineering or related field.
• Solid data centre / critical facilities experience.
• Strong knowledge of NFPA, NEC, and safety standards.
• Excellent verbal and written communication.

Responsibilities

• Supervises Data Centre Technicians and Facilities Technicians.
• Maintains maximum uptime for facilities services (electrical, cooling, etc.).
• Plans daily operations and maintenance for critical and non-critical tasks.
• Ensures compliance with fire, health and Life Safety requirements.
• Oversees budgeting, staffing, and performance metrics for CFOps.
• Trains staff on equipment and procedures and maintains documentation.
• Reviews and updates SOPs, MOPs and related procedures.
• Ensures safety of CFOps team and effective shift management.

Skills

Electrical systems

Mechanical systems

Data centre operations

Supervisory skills

Safety compliance

NFPA knowledge

Education

Bachelor's degree in Engineering

Tools

MS Office

Power monitoring

Job description

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

Supervisor, Critical Facilities Operations will cover swing shift working Mon-Fri 1:00pm-10:00pm

What we are looking for

Key Roles and Responsibilities

• Supervises the Data Centre Technicians and the Facilities Technicians.
• Operates and maintains data centre in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9’s).
• Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
• Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
• Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
• Analyzes data centre equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
• Conducts in-depth training with the Data Centre Technicians on equipment, PM’s, QA and CFOps procedures/processes.
• Manages and maintains all training documentation; provides documentation to HR.
• Ensures data centre operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
• Works with customers to provide successful installs that exceed expectations – delight the customer.
• Supervises the safety and well-being of all CFOps team.
• Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Centre Technicians and Facilities Technicians.
• Writes and Reviews non-critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
• Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.
• Performs other duties as assigned.

Knowledge, Skills and Attributes

Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations Expert knowledge of low voltage systems, including fire, security and PLCs Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations) Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems Strong supervisor skills Excellent communication skills, both written and oral

• 12kV switchgear
• 480/277 and 208/120 volt electrical generation and distribution systems
• Diesel powered AC generator plants up to 2MW
• Static UPS systems
• Multi-string flooded cell batteries and monitoring systems
• Static switches
• PLC and relay logic controls
• Power monitoring systems
• Data centre power distribution and management systems
• VFD Drives
• Large Centrifugal Chillers
• Cooling Towers
• Water Treatment Systems
• HVAC equipment
• Computer Room AC Units (CRACs)
• Kyoto Cooling Units (where applicable)
• Operating Building Management and Industrial PLC Control Systems
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems, Fuel/OIL Day tanks and Fuel/OIL Storage Tanks
• Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable
• Chilled/Condenser Water Pump
• Well/Vault or Sump Pumps
• Domestic Water systems, including BackFlow Prevention devices

Proficient with MS Office Suite (Word, Excel, PowerPoint, Project) Ability to train the electrical and mechanical teams on the systems and the procedures Ability to conduct power & fire system capacity, safety and code compliance assessments Ability to operate in and promote a rigorous process-driven, team environment Ability to logically analyze and solve problems Ability to multi-task multiple projects Detailed oriented

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent in Engineering or similar field required.

Required Experience

• Solid experience in data centre and/or critical facilities

Compensation Pay Range

For roles residing in the US, we share pay and benefit levels to support pay transparency requirements. For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process. This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is: $108,900 - $155,600 All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe. We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever-changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone - clients, employees, investors, partners, and communities.