1052 - Supervisor, Critical Facilities Operations

NTT Global Data Centers; Ashburn (VA); Remote; USD 109,000 - 156,000; Full time

Benefits offered by this job

Remote work stipend

Annual bonus

Job summary

NTT Global Data Centers is seeking a seasoned supervisor to lead Data Center Technicians and Facilities Technicians in removing downtime risk and maintaining peak reliability. The role focuses on electrical and mechanical systems, safety compliance, and training to ensure consistent service quality across the facility.

You will oversee daily operations, schedule maintenance, support budgeting, and drive process improvements.

Qualifications

• Bachelor’s degree in Engineering or equivalent with 5–6 years in a mechanical/electrical critical facility environment.
• Experience leading a team of technicians in data center or critical facilities.
• Strong knowledge of NFPA, NEC, 70E and life safety compliance.

Responsibilities

• Supervises Data Center Technicians and Facilities Technicians.
• Ensures data center uptime to customers per Five 9’s standard.
• Manages training documentation and SOPs/MOPs.
• Coordinates maintenance scheduling and safety compliance.
• Ensures budget, staffing and KPI targets are met.

Skills

Electrical systems

Mechanical systems

Data center operations

Leadership

Safety and compliance

Education

Bachelor of Science in Engineering

Tools

MS Office

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

Supervises and ensures the day to day operations, maintenance, and improvements to the physical infrastructure of the data center. Additionally, provides training, expertise and experience to the Data Center Technicians and the Facilities Technicians. Regular, predictable attendance is essential for satisfactory performance.

What we are looking for

POSITION SUMMARY: BASIC FUNCTION

Supervises and ensures the day to day operations, maintenance, and improvements to the physical infrastructure of the data center. Additionally, provides training, expertise and experience to the Data Center Technicians and the Facilities Technicians. Regular, predictable attendance is essential for satisfactory performance.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supervises the Data Center Technicians and the Facilities Technicians.

• Operates and maintains data center in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9’s).

• Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.

• Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.

• Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.

• Analyzes data center equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.

• Conducts in-depth training with the Data Center Technicians on equipment, PM’s, QA and CFOps procedures/processes.

• Manages and maintains all training documentation; provides documentation to HR.

• Ensures data center operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.

• Works with customers to provide successful installs that exceed expectations – delight the customer.

• Supervises the safety and well-being of all CFOps team.

• Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Center Technicians and Facilities Technicians.

• Writes and Reviews non-critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.

• Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.

• Performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations
• Expert knowledge of low voltage systems, including fire, security and PLCs
• Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes
• Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
• Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
• Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
• Strong supervisor skills
• Excellent communication skills, both written and oral
• Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
• 12kV switchgear
• 480/277 and 208/120 volt electrical generation and distribution systems
• Diesel powered AC generator plants up to 2MW
• Static UPS systems
• Multi-string flooded cell batteries and monitoring systems
• Static switches
• PLC and relay logic controls
• Power monitoring systems
• Data center power distribution and management systems
• VFD Drives
• Large Centrifugal Chillers
• Cooling Towers
• Water Treatment Systems
• HVAC equipment
• Computer Room AC Units (CRACs)
• Kyoto Cooling Units (where applicable)
• Operating Building Management and Industrial PLC Control Systems
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks
• Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable
• Chilled/Condenser Water Pump
• Well/Vault or Sump Pumps
• Domestic Water systems, including BackFlow Prevention devices
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
• Ability to train the electrical and mechanical teams on the systems and the procedures
• Ability to conduct power & fire system capacity, safety and code compliance assessments
• Ability to operate in and promote a rigorous process-driven, team environment
• Ability to logically analyze and solve problems
• Ability to multi-task multiple projects
• Detailed oriented

EDUCATION & EXPERIENCE

• Bachelor of Science in Engineering degree or equivalent work experience normally obtained with 5-6 years’ related experience.
• A minimum of 5 or more years in a mechanical/electrical position within critical facilities, including Power or critical electrical power/mechanical environment (preference given to data center, hospital, semi- conductor or power plant experience).
• Minimum of two or more years as a foreman, lead or senior level technician in a critical facility environment.
• Certified Electrician preferred in state where assigned.
• CPR/First Aid and NFPA70E Certification during employment.
• Forklift Certified.

PHYSICAL REQUIREMENTS

• Primarily walking, standing, and bending with some sitting.
• Ability to communicate effectively with verbal, visual and listening skills
• Able to lift heavy equipment, up to 50 pounds.
• Close visual work on a computer terminal.
• Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.
• Ability to climb ladders and work on raised platform.

WORK CONDITIONS

• Typical data center work environment with varying temperatures and loud noises.
• Extensive daily usage of a computer or workstation.
• Work on site; no telecommuting.

SPECIAL REQUIREMENTS

• Must be comfortable working in a highly critical, fast paced environment shifting priorities
• Must be able to respond to emergency situations at the data center.
• Must be willing to be part of the after-hours notification and escalation protocol.
• Must carry a cell phone for availability during assigned shift and emergency situations.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays.
• Must wear leather close-toed shoes with a solid rubber sole.
• A valid driver’s license is required for onsite leaders with direct reports to support employee transportation and meet company needs.

Compensation Pay Range

For roles residing in the US, we share pay and benefit levels to support pay transparency requirements. For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is:

$108,900 - $155,600

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.