Data Center & Route Switch Field Service Technician

Acuative; Dallas (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Company vehicle

Gas card for vehicle

Paid training

Benefits eligible

Job summary

Acuative is seeking a Data Center & Route Switch Field Service Technician to install and service voice and data networks at customer sites. The role includes a company vehicle, paid training, and the possibility of overtime.

You will be traveling to various locations, lifting up to 50 pounds, and climbing ladders as needed. The ideal candidate will have hands-on experience with routers, switches, WAPs, telephony equipment, and certified knowledge of cabling practices.

Qualifications

• Experience with networking hardware and topologies.
• Familiarity with Cisco networking products; Cisco CLI experience.
• Understanding of VOIP/telephony systems and hands-on hardware support.
• Experience with desktop PC and server hardware.
• Ability to install/terminate cabling and hardware at customer sites.
• Willingness to travel to meet SLAs.
• Must have valid driver’s license and clean record.

Responsibilities

• Install and maintain networking hardware including routers, switches, and WAPs.
• Install and maintain telephony equipment and circuits.
• Install and support retail technology systems (POS, Digital Signage, Video Surveillance).
• Perform circuit extensions and structured cabling.
• Conduct site surveys and audits; document findings.
• Install LEO satellite receivers, cables, and hardware.
• Install Fixed Wireless antennas and related cabling.
• Submit accurate job documents; maintain tools and vehicle.
• Travel as needed to service customer sites; occasional after-hours work.

Skills

Networking hardware

Cisco CLI

VOIP/Telephony

Desktop/Server hardware

Ladder/climb

Travel

Microsoft Office

Driver's license

Education

Associate’s degree in information technology

Certifications (CompTIA, Cisco, Cabling, Satellite, PBX or VoIP)

Job description

Data Center & Route Switch Field Service Technician :

This is a full time benefits eligible position that includes a company vehicle, gas card for vehicle, inventory, and training. Paid training including such topics as Routers, Switches, Rack and Stack and Structured Cabling among other topics. If you are technical, Acuative is willing to invest in you for this role.

This position requires a person willing to go to new places. Tickets can be assigned four or more hours away to provide installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware.

Acuative technicians are guaranteed forty (40) hours of pay per week even if not dispatched for forty hours.

To be eligible for this role you must have a clear driver’s license (no more than 4 points), have the Covid-19 vaccination, and willing to work mostly M-F with opportunity for overtime and call out pay after hours. This position often works alone, and qualified applicants must be able to lift up to fifty pounds above head and climb a ladder.

Selected candidates are given paid training and support as needed for every job they are routed to.

Acuative is a drug free workplace.

Overview :

Acuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician. The successful candidate will spend the majority of their time covering the (MARKET) area providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network based hardware.

Primary Duties and Responsibilities :

The position involves a variety of tasks including but not limited to:

• Installation and maintenance of networking hardware including routers, switches, and WAP's.
• Installation and maintenance of telephony equipment and circuits.
• Installation and support of retail technology systems - POS, Digital Signage, and Video Surveillance Systems.
• Circuit extensions and structured cabling.
• Site surveys and site audits.
• Installation of LEO (Low Earth Orbit) satellite receivers, cables and hardware.
• Installation of Fixed Wireless Antennas, cables and hardware.
• Accurate and timely submission of all job-related documents and deliverables.
• Maintain company vehicle, inventory, and tools to departmental standards.

Preferred Qualifications :

Candidates should possess many of the following KSAs:

• Working knowledge of networking hardware and topologies.
• Familiarity with Cisco networking products and interfacing through Cisco CLI.
• Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support.
• Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers.
• Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment.
• Ability to provide configuration support for a variety of technology platforms through console and remote applications.
• Experience with LEC circuit identification and extensions.
• Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments.
• Ability to operate basic power tools - drills, saws, etc.
• Work on ladders and lifts where required.
• Working knowledge of Microsoft Office applications (Excel & Word).
• Ability to follow detailed job documents.
• Must be willing to travel as needed to meet customer SLAs.
• On-call, after hours, and weekend work may be required.
• Must possess a valid drivers' license with good driving record.
• Experience installing LEO Satellite (such as Starlink) and/or Fixed Wireless antennas.
• Must be willing and able to work off a lift or ladder at heights of 30 feet or more.

Education & Certifications :

• Associate’s degree in information technology or equivalent experience.
• CompTIA, Cisco, Cabling, Satellite, PBX or VoIP system certifications a plus!
• Selected candidates will be required to attend a hardware and cabling training course at our Global Technology Center in Strongsville, OH.