Data Center Operator (within 25–30 miles of Piscataway, NJ) NOC

10000 FactSet Research Systems Inc.; Piscataway Township (NJ); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Retirement plan

Paid time off

Job summary

FactSet’s data center and NOC team in Piscataway, NJ keeps our global infrastructure running smoothly and securely. This onsite role requires monitoring, troubleshooting, and hands-on installation across data centers and network gear, seven days per week with core hours 8:00 AM–4:30 PM.

You’ll work with carriers, rack and cable equipment, manage inventory, and help maintain documentation. A Bachelor's degree or equivalent and 2+ years of NOC experience are expected.

Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years in data center operations or NOC
• Proficient with hand tools for equipment installation and maintenance
• Availability 7 days a week with core hours 8:00 AM - 4:30 PM including weekends
• Able to stand, walk, bend, and lift equipment up to 50 lbs

Responsibilities

• Monitor, report on, and troubleshoot data centers, POPs, hybrid cloud, and network infrastructure
• Coordinate and resolve operational events affecting availability
• Work with carriers to troubleshoot network connectivity issues
• Rack, stack, and cable data center equipment
• Perform structured cabling and fiber runs between devices
• Manage inventory and shipping/receiving of parts and hardware
• Maintain up-to-date procedural documentation and a clean data center

Skills

Data center operations

Hand tools proficiency

Availability 7 days a week

Lift up to 50 lbs

Education

Bachelor's degree or equivalent

Tools

Windows

Linux

Unix

Job description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations. Your Team's Impact FactSet's core Infrastructure team keeps the data centers, POPs, hybrid cloud environments, and global network behind our products running smoothly.

As a Data Center and NOC Operator, you'll be on the front line of monitoring, reporting, and troubleshooting that infrastructure, and your work directly affects system and application availability for our internal teams and clients. You'll also help improve how our data centers and network operate day to day. This is an onsite role supporting 24/7 data center operations, with core hours of 8:00 AM - 4:30 PM and availability 7 days a week, including weekends, as needed.

What You'll Do

• Monitor, report on, and troubleshoot FactSet's data centers, POPs, hybrid cloud hosted infrastructure, and global network.
• Coordinate, elevate, and resolve operational events that could affect system or application availability, keeping internal and external stakeholders informed.
• Work with carriers to troubleshoot network connectivity issues.
• Rack, stack, and cable data center equipment such as compute servers, storage, and network appliances, including rack installs and decommissions.
• Perform structured cabling, including building Ethernet cables and running fiber between network devices.
• Take operational readings, manage inventory, and handle shipping and receiving parts and hardware, with the documentation and communication that go with it.
• Keep procedural documentation for internal teams up to date and maintain a clean, safe data center environment.

What We're Looking For

Required Skills

• Bachelors’ degree or equivalent work experience.
• 2+ years of data center operations or NOC experience.
• Proficient with hand tools for equipment installation and maintenance.
• Availability 7 days a week as needed, with core hours of 8:00 AM - 4:30 PM, including weekends to support 24/7 data center operations.
• Able to stand, walk, bend, and lift equipment up to 50 lbs, and comfortable working with moderate noise from server fans and cooling systems.

Desired Skills

• CCNA and/or CompTIA A+ certification.
• Strong networking knowledge, including switching, routing, and troubleshooting principles.
• Familiarity with Windows, Linux, or Unix operating systems.
• Strong troubleshooting and diagnostic skills, with the judgment to work independently and know when to elevate.
• Ability to prioritize tasks and stay effective in high-pressure situations.

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up. Support for your total well‑being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and flexible “moments that matter” days. Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. Career progression planning with dedicated time each month for learning and development. Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. Learn more about our benefits here.

Salary

The budgeted hourly range for this position in the states of Connecticut and New York is $27.00 - $36.00.

Company Overview

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client‑centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more atwww.factset.comand follow us onXandLinkedIn. At FactSet, we celebrate difference of thought, experience, and perspective.

FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions.

Join a team of highly motivated, talented individuals who are empowered to find answers through creative technology.

E-Verify

FactSet participates in E-Verify.

EEO Statement

Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law.