Manager, Data Center Operations (Infrastructure Operations) - Commutable to 1780 Business Center Drive, Reston VA..

Factset; Reston (VA); On-site; USD 150,000 - 190,000; Full time

Job summary

FactSet’s Hybrid Cloud Infrastructure team in Reston, VA seeks a Manager, Data Center Operations to own infrastructure operations at the Virginia data center. You will oversee deployments, performance, and reliability, and mentor engineers while coordinating with stakeholders across departments.

Required are extensive data center operations experience and a track record in leading technical projects, with hands-on ownership of critical incidents and capacity planning.

Qualifications

• Significant experience in data center or enterprise infrastructure operations.
• Bachelor degree in computer science or related field.
• Proven ability to lead technical projects and rollouts from planning through delivery.
• Experience with alerting, monitoring, and incident management in a production environment.
• Strong written and verbal communication skills, including with director-level audiences.
• Experience coaching and mentoring engineers.

Responsibilities

• Serve as the senior technical owner of infrastructure operations at the Virginia data center.
• Lead the enhancement of infrastructure software and hardware tooling to improve deployment, connectivity, and user experience.
• Provide project management and technical oversight for large-scale technology rollouts and facility buildouts.
• Drive continuous improvement in infrastructure design with a focus on autonomy and scalability.
• Monitor, troubleshoot, and resolve complex production issues and act as the escalation point for infrastructure support.
• Partner with director-level stakeholders and other departments to align goals and integrate tools and projects.
• Manage contractor and vendor relationships to deliver regionalized services and contracts that are cost-conscious and beneficial to end users.
• Champion best practices, coach and mentor engineers, and foster technical excellence across the team.
• Monitor capacity across our infrastructure in the data center.

Skills

Leadership

Project management

Vendor management

Mentorship

Incident management

Cross‑functional communication

Education

Bachelor's degree in computer science or related

Job description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations. Join FactSet’s Hybrid Cloud Infrastructure team as the Manager, Data Center Operations (Infrastructure Operations), the senior technical owner of infrastructure operations at our Virginia data center. You will combine hands‑on engineering, project oversight, vendor and stakeholder management, and mentorship to keep the facility and its supporting infrastructure reliable, scalable, and cost-effective. As a key member of our collaborative team, you will be the point of contact between the data center, partner departments, and director‑level stakeholders. You will help ensure that the tools and processes behind our infrastructure keep improving. You will be required to work onsite at our Reston, VA office Monday through Friday during standard business hours. This role also requires availability outside of regular working hours to respond to critical issues and emergency situations as needed.

What You’ll Do:

• 6+ Serve as the senior technical owner of infrastructure operations at the Virginia data center.
• Lead the enhancement of infrastructure software and hardware tooling to improve deployment, connectivity, and the user experience.
• Provide project management and technical oversight for large-scale technology rollouts and facility buildouts.
• Drive continuous improvement in infrastructure design, with a focus on autonomy and scalability.
• Monitor, troubleshoot, and resolve complex production issues, and act as the escalation point for infrastructure support.
• Partner with director-level stakeholders and other departments to align goals and integrate tools, systems, and projects.
• Manage contractor and vendor relationships to deliver regionalized services and contracts that are cost-conscious and beneficial to end users.
• Champion best practices, coach and mentor engineers, and foster technical excellence across the team.
• Monitor capacity across our infrastructure in the datacenter.

What We’re Looking For:

• Significant experience in data center or enterprise infrastructure operations, including hardware, networking, and systems support, with a record of increasing responsibility.
• Bachelor degree in computer science or related.
• Demonstrated ability to lead technical projects and rollouts from planning through delivery.
• Experience with alerting, monitoring, and incident management in a production environment.
• Strong written and verbal communication skills, including with director-level and cross‑departmental audiences.
• Experience coaching and mentoring engineers.
• Person needs travel to the Reston site everyday.
• Person will be required to work onsite at our Reston, VA office Monday through Friday during standard business hours.
• This role also requires availability outside of regular working hours to respond to critical issues and emergency situations as needed.

Nice to Have:

• Experience negotiating and managing vendor and contractor relationships, particularly with telecoms.
• Experience with hybrid (on‑premises and cloud) infrastructure environments.
• Scripting or automation skills used to improve operational tooling and deployment.
• Experience managing assets with ITSM and DCIM tooling.

Company Overview:

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy‑side and sell‑side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next‑generation workflow solutions, and client‑centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner.

Learn more atwww.factset.comand follow us onXandLinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective.

Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law.

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FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions.

Join a team of highly motivated, talented individuals who are empowered to find answers through creative technology.

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