Data Center Operations Technician - Memphis

Xai; Southaven (MS); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

SpaceXAI is seeking a Datacenter Operations Technician in Mississippi to maintain the health of our server and network infrastructure across data centers and global points of presence. You will monitor MTTD and MTTR, be detail oriented, and stay ready to go on site during emergencies.

Daily duties include rack and stack, cable labeling, power and cooling support, and inventory management. You will use Jira for tickets, document tasks and SOPs, and coordinate with provisioning to ensure reliable

Qualifications

• High school diploma or equivalency
• 2+ years of experience with server, storage, compute and network hardware
• 2+ years of experience troubleshooting and repairing servers and networking infrastructure
• 2+ years of experience in inventory management and handling ordering, receiving and shipping of equipment
• Pre-employment drug test and background checks will be conducted
• Physical requirements include lifting up to 35lbs, working at heights up to 50 feet, and exposure to noisy environments
• Evenings and weekends availability as schedules vary by site

Responsibilities

• Report to the job site during initial construction and communicate with engineering as required
• Troubleshoot and monitor servers and network in data centers and global points of presence
• Rack and stack data center network equipment
• Maintain warehouse inventory and asset management in internal systems
• Label and troubleshoot fiber/optics cables
• Handle power supply cabling, installation, troubleshooting and repair
• Install racks, servers and switches and hand off hardware to provisioning team
• Manage, respond to, and resolve data center operations tickets via Jira
• Create and maintain documentation of tasks and SOPs
• Receipt and decommissioning of data center hardware
• Vendor returns for infra under/over warranty
• Manage spare parts inventory in data center
• Define, design, and implement network layouts and solutions

Skills

Linux shell

Filesystem types

Process management

Scripting (Bash)

Networking basics

Inventory management

On-call readiness

Education

High school diploma

Tools

Jira

Oracle

Job description

SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

ABOUT THE ROLE:

As a Datacenter Operations Technician at SpaceXAI, you will be responsible for the health of our server and network infrastructure for Data Centers and Global Points of Presence. You will be responsible for our two most important data center operations metrics: mean time to detect (MTTD) and mean time to repair (MTTR). You are great at following directions, are a fast learner and are super attentive to details. You are accessible via cell phone and willing to get onsite when there are emergencies as needed. You understand all aspects of the equipment you are responsible for to drive efficiencies and optimizations where necessary to simplify and improve our server intake and repair processes.

RESPONSIBILITIES:

• Report to the job site during initial construction and report back to the engineering team as required.
• Performing troubleshooting and monitoring of the servers and network in our data centers and global points of presence
• Rack and stack of data center network equipment
• Maintain Warehouse inventory and asset management using our internal application.
• Labeling and troubleshooting for fiber/optics cables
• Power supply cabling, installation, troubleshooting and repair
• Installation of racks, servers and switches; this includes staging racks in place, cabling, power up and handoff of hardware to the provisioning team for customer capacity allocation.
• Manage, response and resolution of data center operations tickets used cross functionally within SpaceXAI via Jira.
• Create and Maintain documentation of tasks and standard operating procedures
• Receipt and Decommissioning of data center hardware.
• Vendor returns for infrastructure under and out of warranty
• Manage spare parts inventory within the data center
• Define, design, and implement network layouts and solutions within our data centers

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 2+ years of experience working with server, storage, compute and network hardware
• 2+ Years of experience troubleshooting and repairing servers and networking infrastructure
• 2+ years of experience in Inventory Management, and ordering, receiving and shipping server and network equipment
• Position is subject to pre-employment drug and random drug and alcohol testing
• Position is subject to pre-employment and annual post employment background checks
• Physical Requirements:
  • Work is often performed in tight quarters and physical dexterity is necessary to perform job functions
  • Ability to lift up to 35lbs. unassisted
  • Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear
  • Comfortable working in an environment requiring exposure to noise
• Available to work evenings and weekends, as the schedule varies depending on site operational needs; flexibility is required

PREFERRED SKILLS AND EXPERIENCE:

• Strong Linux skills including:
  • Navigating the system's directories and filing system
  • Manipulating files in the Linux shell
  • User permission configuration
  • Package installation and software management
  • Ability to identify and apply different filesystem types
  • Using Linux commands for process management
  • Basic troubleshooting and debugging
  • Bash or other scripting
• Experience being on-call and ability to respond to critical events as needed.
• Experience leading Data Center Infrastructure projects.
• Curious to always learn new things within the Data Center World
• Excellent prioritization and time management skills
• Able to work in a fast paced environment
• Detail Oriented
• Oracle Experience
• Inventory Management
• 4+ years of experience in Structured Cabling Copper/Fiber
• 4+ years of experience in Power and Cooling concepts inside the data center

SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.