Associate Data Center Operations Technician - Memphis

Pantera Capital; Southaven (MS); On-site; USD 38,000 - 58,000; Full time

Job summary

SpaceXAI is seeking an Associate Data Center Operations Technician to help ensure health and reliability of server and network infrastructure across data centers and global points of presence. You will work closely with senior technicians, follow directions, and grow skills in a fast-paced environment.

Strong attention to detail, the ability to lift up to 35lbs, and willingness to go on-site during emergencies are required. This role supports ECS-style operations and on-call rotations.

Qualifications

• Basic Linux skills or a strong desire to learn.
• Experience being on-call or responding to technical issues.
• Excellent prioritization and time management skills.
• Detail oriented and able to work in a fast-paced environment.

Responsibilities

• Assist with troubleshooting and monitoring of servers and network equipment in data centers and global points of presence.
• Support rack and stack of data center network equipment.
• Help maintain warehouse inventory and asset management using our internal application.
• Assist with labeling and troubleshooting of fiber/optics cables.
• Support power supply cabling, installation, troubleshooting, and basic repair activities.
• Participate in the installation of racks, servers, and switches (staging, cabling, power-up, and handoff to provisioning team).
• Help manage, respond to, and resolve data center operations tickets via Jira.
• Create and maintain documentation of tasks and standard operating procedures.
• Assist with receipt and decommissioning of data center hardware.
• Support vendor returns for infrastructure under and out of warranty.
• Help manage spare parts inventory within the data center.
• Support the definition, design, and implementation of network layouts and solutions within our data centers.

Skills

Linux basics

On-call experience

Prioritization

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

Inventory system (Oracle)

Jira

Job description

SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

ABOUT THE ROLE:

As an Associate Data Center Operations Technician at SpaceXAI, you will support the health and reliability of our server and network infrastructure for Data Centers and Global Points of Presence. You will help drive our two most important data center operations metrics: mean time to detect (MTTD) and mean time to repair (MTTR). You are great at following directions, a fast learner, super attentive to details, and eager to grow your skills in a fast-paced environment. You are accessible via cell phone and willing to get onsite when there are emergencies as needed. You will work closely with senior technicians and engineers while learning all aspects of the equipment to help improve our server intake and repair processes.

RESPONSIBILITIES:

• Assist with troubleshooting and monitoring of servers and network equipment in our data centers and global points of presence.
• Support rack and stack of data center network equipment.
• Help maintain warehouse inventory and asset management using our internal application.
• Assist with labeling and troubleshooting of fiber/optics cables.
• Support power supply cabling, installation, troubleshooting, and basic repair activities.
• Participate in the installation of racks, servers, and switches (staging, cabling, power-up, and handoff to the provisioning team).
• Help manage, respond to, and resolve data center operations tickets via Jira.
• Create and maintain documentation of tasks and standard operating procedures.
• Assist with receipt and decommissioning of data center hardware.
• Support vendor returns for infrastructure under and out of warranty.
• Help manage spare parts inventory within the data center.
• Support the definition, design, and implementation of network layouts and solutions within our data centers.

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 0-2 years of experience working with server, storage, compute, or network hardware (recent graduates or early-career candidates encouraged to apply)
• Demonstrated interest or hands-on experience troubleshooting servers or networking equipment
• Experience or strong interest in inventory management, receiving, or shipping physical equipment
• Position is subject to pre-employment drug and random drug and alcohol testing
• Position is subject to pre-employment and annual post-employment background checks
• Physical Requirements:
  • Work is often performed in tight quarters and physical dexterity is necessary to perform job functions
  • Ability to lift up to 35lbs. unassisted
  • Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear
  • Comfortable working in an environment requiring exposure to noise
• Available to work evenings and weekends as the schedule varies depending on site operational needs; flexibility is required

PREFERRED SKILLS AND EXPERIENCE:

• Basic Linux skills or strong desire to learn (navigating directories, file manipulation, basic commands)
• Experience being on-call or responding to technical issues
• Curious and eager to learn new things within the Data Center world
• Excellent prioritization and time management skills
• Able to work in a fast-paced environment
• Detail oriented
• Oracle or other inventory system experience
• Exposure to structured cabling (copper/fiber)
• Exposure to power and cooling concepts inside the data center

SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.