Data Center Operations Technician I

Flexential; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Data Center Operations Technician I, where you will provide critical support in a fast-paced environment. This entry-level role involves troubleshooting technical issues, maintaining professionalism, and ensuring customer satisfaction. You will work in a dynamic setting, supporting 24/7 operations while collaborating with internal teams and external vendors. The ideal candidate will possess a passion for excellent customer service and a solid understanding of Windows operating systems. Enjoy a competitive hourly wage and a comprehensive benefits package, including medical, dental, and 401(k) plans.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

HSA/FSA

Life Insurance

Disability Insurance

PTO

Employee Assistance Program

Wellness Programs

Qualifications

• 1+ years in IT support environment preferred.
• Strong communication skills and attention to detail required.

Responsibilities

• Provide timely resolution of facility and customer issues.
• Perform remote hands work and assist with installations.

Skills

Customer Service

Windows Operating Systems

PC Troubleshooting

Technical Documentation

Attention to Detail

Education

High School Diploma

Associate's Degree (AA)

Bachelor's Degree (BS)

Tools

Ticketing System

Badge Access Security System

Job description

Join to apply for the Data Center Operations Technician I role at Flexential

Job Description: The Data Center Operations Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting, and management applications is required. The technician must demonstrate professionalism and technical competence during interactions with customers and internal resources.

Key Responsibilities and Essential Job Functions:

1. Provide timely resolution and escalation of Facility and customer issues.
2. Maintain professionalism and conduct in data center duties.
3. Troubleshoot and document technical issues using Flexential ticketing system.
4. Follow Flexential policies, processes, and procedures.
5. Provide local access and escort for vendors and carriers.
6. Perform remote hands work for internal and external customers.
7. Support 24/7 operations, flexible to work any shift.
8. Assist with physical and logical installations of services.
9. Maintain cleanliness of Data Center and surrounding areas.
10. Perform Facilities Rounds and escalate relevant information.
11. Handle inbound and outbound shipping/receiving.
12. Operate and manage Badge Access Security System.
13. Assist Critical Infrastructure Manager as needed.
14. Maintain cabling and inventory levels in collaboration with local management.
15. Perform other duties as assigned.

Required Qualifications:

• Passion for delivering excellent customer service.
• Understanding of Windows and Microsoft Operating systems.
• Self-motivated and proactive.
• Excellent verbal and written communication skills.
• Strong attention to detail, reliability, and deadline management.
• Preferably 1 year experience in IT support environment.
• Educational qualifications: AA, BS, or High School Diploma.
• Certifications: Network +, Security +, CCNA preferred; MCP or MCSA preferred.

Physical Requirements:

• Ability to climb ladders and work at heights.
• Work in cold environments.
• Manoeuver pallet jacks and lift heavy objects.
• Pull and install cabling.

Compensation: Hourly salary range is estimated to be $19.72 - $22.00, depending on experience, location, and qualifications.

Safety Hazards include: Electrical, ergonomics, ladder climbing, mechanical lift, noise, temperature extremes, trip/fall risks.

Note: Candidates with unique skills are encouraged to apply, even if not meeting every requirement.

Benefits include: Medical, Dental, Vision, 401(k), HSA/FSA, Life and Disability insurance, PTO, Leave of Absence, Employee Assistance, Wellness, Rewards and Recognition.

EEO Statement: Flexential is an equal opportunity employer, considering all qualified applicants without discrimination.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: IT Services and Consulting