Data Center Operations Technician

HCL Technologies Limited; Gallatin (TN); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off (PTO)

Paid holidays

Job summary

HCLTech is seeking a Data Center Operations Technician to support large-scale data center environments, responsible for installation, maintenance, troubleshooting, and repair of server and network hardware. Role involves coordinating with cross-functional teams and on-call rotation to ensure reliability and performance.

Candidate will work onsite in a dynamic environment, with opportunities to grow into similar environments and participate in continuous training on new technologies and best

Qualifications

• 1–2+ years of hardware, networking, and troubleshooting experience.
• Strong background in server and network hardware, including routing and switching.
• Experience with enterprise/service provider hardware (Juniper, Cisco, Arista).
• Proficiency in Linux OS, CLI navigation, and standard troubleshooting tools.
• Excellent problem-solving and communication skills.

Responsibilities

• Install, configure, and deinstall enterprise servers and network devices.
• Troubleshoot cabling, powering up/down, and handoff to internal teams.
• Perform hardware break/fix and replace FRUs, optics, line cards, and chassis.
• Troubleshoot and resolve hardware, network link, device, and configuration issues on-site.
• Test, clean, and troubleshoot cables; trace cables through patch panels.
• Use internal automation tools to configure, monitor, and repair equipment.
• Schedule and perform maintenance and upgrades with minimal disruption.
• Manage RMA processes, coordinating replacements and tracking parts.
• Provide onsite network support and liaise with remote teams.

Skills

Troubleshooting

Communication skills

Team collaboration

Problem solving

Adaptability

Education

Bachelor's degree in Computer Science/Engineering

Tools

Linux OS

Cisco IOS

Juniper JUNOS

Arista EOS

CLI tools

Job description

HCLTech is seeking a Data Center Operations Technician to join our team supporting large-scale, data center environments. This role is responsible for the installation, maintenance, troubleshooting, and repair of server and network hardware, ensuring the reliability and performance of our clients network. The position is designed to be adaptable for current needs and future expansion into similar customer environments.

Key Responsibilities

Hardware & Network Operations

• Install, configure, and deinstall enterprise servers and network devices (e.g., routers, switches, firewalls, console servers, optical transport equipment).
• Perform troubleshooting on cabling, powering up/down, and handoff to internal teams.
• Conduct hardware break/fix activities, including replacement of Field Replaceable Units (FRUs), optics, network line cards, supervisor cards, chassis hardware, and other modular components.
• Troubleshoot and resolve hardware, network link, device, and configuration issues, isolating and fixing problems on-site.
• Test, clean, and troubleshoot fiber optic, copper, and telecom cables; trace and isolate cables through patch panels.
• Use internal automation tools, scripts, and software to configure, monitor, and repair network equipment.
• Schedule and perform network maintenance, repairs, and upgrades while minimizing impact on production systems.
• Manage Return Merchandise Authorization (RMA) processes, including creating RMA requests with vendors, coordinating replacements, and tracking defective and replacement parts.
• Provide onsite network support and expertise for all teams at the local data center; act as a liaison for remote networking teams.
• Collaborate with cross-functional teams, including facilities, cabling, server, and engineering teams, to resolve complex technical issues.
• Communicate effectively within a ticketing system, managing and closing tickets promptly and documenting all activities.
• Participate in on-call rotation, providing after-hours support for critical issues as needed.

Process, Documentation & Compliance

• Document all work performed, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.
• Create, update, and follow Standard Operating Procedures (SOPs).
• Participate in root cause analysis and process improvement initiatives to optimize efficiency and quality.
• Maintain asset inventory, including receiving, installing, tracking, and shipping network devices, spare parts, and RMA equipment.
• Perform physical audits of inventory and update asset inventory databases.
• Adhere to safety procedures and protocols, ensuring a safe and compliant work environment.

Training & Development

• Participate in ongoing training to stay current with new technologies, tools, and best practices.
• Complete training aligned with corporate objectives to bridge skill gaps and learn new relevant technologies.

Minimum Qualifications

• 1- 2+ years of experience in computer hardware, networking, and troubleshooting.
• Strong technical background in server and network hardware, including routing and switching technologies and protocols.
• Experience with enterprise/service provider network hardware platforms (e.g., Juniper, Cisco, Arista).
• Proficiency in Linux OS, CLI navigation, and industry-standard troubleshooting tools and methodologies.
• Excellent problem-solving, analytical, verbal, and written communication skills.
• Ability to work effectively in a fast-paced, dynamic environment and collaborate with cross-functional teams.
• Ability to lift up to 40 pounds and work in a physically demanding environment (standing, walking, bending, lifting).

Preferred Qualifications

• Degree in Computer Science, Engineering, or related field.
• 2+ years of experience in a data center environment, with a focus on server hardware, storage systems, and network devices.
• Experience with structured cabling (copper/fiber), cable testing, cooling, and electrical systems in a data center.
• Proficiency in Linux, HTTP, DNS, RAID, DHCP, JUNOS, Cisco IOS, and bash.
• Experience with inventory management, including ordering, receiving, and shipping server/network parts.
• Experience with ticket management systems and process documentation.

Additional Requirements

• Available to work various shifts, including weekends and holidays.
• Willingness to travel up to 25% as needed.
• Participate in on-call rotation and respond to critical events as required.
• Provide exceptional customer service and support to internal stakeholders.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies.

In addition, this role is eligible for the following benefits subject to HCL policies:

• medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO)
• 10 paid holidays per year

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.