Data Center Operations Manager (Night) (AWS)

Amazon; Boardman (OR); On-site; USD 78,400 - 137,300; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Oregon seeks a technology manager to lead a team that maintains cloud infrastructure for global data center operations. You will mentor staff at all levels, sponsor projects, and propose technical solutions while directing hardware and network diagnostics and participating in an on-call rotation.

This role requires 4+ years IT experience, 2+ years of people management, and the ability to travel between data center sites.

Qualifications

• 4+ years IT experience or a Bachelor's degree in computer science, engineering, mathematics, or an equivalent field.
• 2+ years of operations and on-call support for data center facilities, mission-critical plants, or production facilities.
• 2+ years of people-management experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team of data center operation professionals across locations.
• Develop career paths for employees and update them in internal tools.

Skills

People management

Leadership

On-call support

Education

Bachelor’s degree in Computer Science, Engineering, Mathematics, or equivalent

Tools

System management tools

Client/server environments

Job description

Job Overview

Manage a team that maintains cloud infrastructure for global data center operations. AWS seeks technology managers with people management experience, strong technical understanding, and the vision to advance AWS Data Center Operations. The successful candidate will create and devise strategies, mentor staff at all levels, sponsor projects, and propose technical solutions. Responsibilities include leading teams in hardware and network diagnostics, physical repair, and participation in an on‑call rotation.

NOTE: PDX is an AWS GovCloud region. As required by contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States).

Key Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Develop career paths for employees and update them in internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day‑to‑day data center operations, including queue management, 7/24 shift arrangement, and hardware logistics.
• Fast‑learn or act as the subject‑matter expert across all aspects of data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation, and automation.
• Manage large‑scale events (outages) and act as the call leader.
• Manage and improve the workflows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain the on‑call schedule, coordinating absences and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve the customer experience.
• Support data centers in various operational stages, including assignment to a facility still under development that may require travel to established locations for training until the designated site becomes fully operational.

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of the assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Basic Qualifications

• 4+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics, or an equivalent field.
• 2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities.
• 2+ years of people‑management experience.

Preferred Qualifications

• 2+ years of computer hardware experience, including troubleshooting and repairing.
• Experience in technical writing in a relevant field.
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, CND (Certified Network Defender), Network+, or Security+.
• Experience with system management tools and client/server environments.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Compensation includes a base salary range of $78,400.00 – $137,300.00 USD annually, sign‑on payments, and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription), basic life & AD&D insurance, supplemental life plans, employee assistance program, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.