Data Center Manager (Night Shift) (AWS)

Amazon; New Albany (OH); On-site; USD 78,400 - 137,300; Full time

Job summary

Amazon is seeking a Technology Manager to lead a team responsible for cloud infrastructure across global data center operations in New Albany, OH. You will manage performance, talent development, staffing, and 24/7 operations while driving process improvements and automation.

This role requires travel between facilities and strong IT/ops background. Responsibilities include outage leadership, KPI governance, and collaboration with cross-functional teams to meet SLAs.

Qualifications

• 4+ years IT experience or a Bachelor’s degree in computer science, engineering, mathematics or equivalent.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.

Skills

People management

IT experience

Data center operations

On-call support

Technical writing

System management tools

Education

Bachelor's degree in CS/Engineering/Math

Certifications: A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS, Network+ or Security+

Tools

System management tools

Client/server environments

Job description

Job Summary

Manage a team that maintains cloud infrastructure for global data center operations. AWS is looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level.

Key Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Develop and update career paths for employees in internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day‑to‑day data center operations, including queue management, 24/7 shift arrangement, and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects of data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage large‑scale events (outages) and act as the call leader.
• Improve workflows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain the on‑call schedule, coordinating absences and vacations.
• Be passionate about the quality and quantity of services being provided, continuously striving to improve the Customer Experience.

Essential Requirements

• Ability to travel to or commute between data center locations as needed, including temporary work at alternate sites.
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility becomes fully operational.
• Travel frequency will vary based on business needs and operational status of the assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Basic Qualifications

• 4+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on‑call support for data center facilities, mission critical plants, or production facilities.

Preferred Qualifications

• 2+ years of computer hardware experience, including troubleshooting and repairing experience.
• Experience in technical writing in a relevant field.
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or Network+ or Security+.
• Experience with system management tools and client/server environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Base salary range: USD 78,400.00 – 137,300.00 annually (USA, OH, New Albany). Your package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, dental, vision, prescription, Basic Life & AD&D insurance, supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.