Data Center Night Manager

Amazon Inc.; Oregon; On-site; USD 78,400 - 137,300; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking a Technology Manager to oversee cloud infrastructure maintenance for global data centers. This role involves leading a diverse team, managing performance, and ensuring effective day-to-day operations. Candidates should have significant IT experience, strong people management skills, and the ability to travel as needed. The position offers competitive compensation ranging from $78,400 to $137,300 annually, along with a comprehensive benefits package including health insurance and 401(k) matching.

Qualifications

• 4+ years of Information Technology experience or Bachelor's degree in relevant field.
• 2+ years of people management experience.
• Willingness to travel to data center locations as needed.

Responsibilities

• Manage a team that maintains cloud infrastructure for data center operations.
• Develop career paths for employees and update them in internal tools.
• Ensure effective management of day-to-day operations including queue management.

Skills

People management

Technical understanding

Troubleshooting

Technical writing

Education

Bachelor’s degree in computer science, engineering, or related field

Tools

System management tools

Job description

Job ID: 10411493 | Amazon Data Services, Inc.

Manage a team that maintains cloud infrastructure for global data center operations. AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. GovCloud may not be accessed from outside the United States.

Key Job Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team of data center operation professionals with varying skills across different locations.
• Develop career paths for employees and update them in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day‑to‑day data center operations, including queue management, 24/7 shift arrangement, and hardware logistics.
• Act as a subject‑matter expert across all aspects of data center operations or fast‑learn to become one.
• Ensure all operational KPIs and metrics are measured and met.
• Inspire and guide improvement in team processes, technology innovation, and automation.
• Manage large‑scale events (outages) and act as the call leader.
• Manage and improve the workflows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain the on‑call schedule coordinating absences and vacations.
• Be passionate about service quality and continually strive to improve the customer experience.

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until the designated site becomes fully operational.

Essential Requirements

• 4+ years of Information Technology experience, or a Bachelor’s degree in computer science, engineering, mathematics, or an equivalent field.
• 2+ years of people management experience.
• 2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities.
• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of the assigned facility.

Preferred Qualifications

• 2+ years of computer hardware experience, including troubleshooting and repairing experience.
• Experience in technical writing in a relevant field.
• Certification in an applicable field such as A+, Net+, Security+, CCNA, LPIC, Linux+, AWS certification, or CND (Certified Network Defender).
• Experience with system management tools and client/server environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your recruiting partner.

The base salary range for this position is $78,400.00 – $137,300.00 USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Location: USA, OR, Boardman