Data Center Operations Lead / Manager

Tranzeal Incorporated; Santa Clara (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Tranzeal Incorporated in Santa Clara, CA is seeking a Data Center Operations Lead/Manager to supervise a team of 6 L1/L2 Technicians, provide L3 support, and ensure reliable server and network operations.

The role combines hands-on hardware installation, escalation handling, and process improvements to boost efficiency and service quality in a fast-paced data center environment.

Qualifications

• 5+ years of data center, server, or infrastructure support experience.
• Previous experience as a Data Center Lead, Supervisor, or Manager.
• Hands-on experience with servers, switches, rack-and-stack, cabling, and hardware installation.
• Experience troubleshooting server/hardware issues.
• Knowledge of NIC, memory, drive, and other server components.
• Experience managing or leading technical support teams.
• Strong communication, troubleshooting, and organizational skills.
• Ability to work in a hands-on, onsite data center environment.

Responsibilities

• Lead and manage a team of 6 L1/L2 Data Center Technicians.
• Plan and assign daily data center activities and priorities.
• Provide L3 technical support and resolve escalated issues.
• Oversee server and switch installation, relocation, testing, and cabling.
• Ensure proper rack-and-stack and cable management practices.
• Coordinate with network/infrastructure teams to verify connectivity.
• Oversee installation and replacement of NICs, drives, memory, and other hardware.
• Support server staging, unboxing, preparation, and deployment.
• Monitor team performance, work quality, and completion of tasks.
• Manage server audits, inventory, equipment tracking, and consumables.
• Troubleshoot hardware and basic connectivity issues.
• Train, coach, and support L1/L2 team members.
• Maintain accurate documentation and operational records.
• Identify process improvements to increase team efficiency and service quality.

Skills

Leadership

Team management

L3 support

Troubleshooting

Communication

Documentation

Tools

Servers

Switches

Rack-and-stack

Cable management

Job description

Job Title: Data Center Operations Lead / Manager – L3

Work Mode: Onsite

Job Summary

We are looking for an experienced Data Center Operations Lead / Manager to manage a team of 6 L1/L2 Data Center Technicians. This role will oversee daily data center activities, provide L3 technical support, handle escalations, and ensure server and network equipment is installed, tested, and maintained properly.

Responsibilities

• Lead and manage a team of 6 L1/L2 Data Center Technicians.
• Plan and assign daily data center activities and priorities.
• Provide L3 technical support and resolve escalated issues.
• Oversee server and switch installation, relocation, testing, and cabling.
• Ensure proper rack-and-stack and cable management practices.
• Coordinate with network/infrastructure teams to verify connectivity.
• Oversee installation and replacement of NICs, drives, memory, and other hardware.
• Support server staging, unboxing, preparation, and deployment.
• Monitor team performance, work quality, and completion of tasks.
• Manage server audits, inventory, equipment tracking, and consumables.
• Troubleshoot hardware and basic connectivity issues.
• Train, coach, and support L1/L2 team members.
• Maintain accurate documentation and operational records.
• Identify process improvements to increase team efficiency and service quality.

Required Qualifications

• 5+ years of data center, server, or infrastructure support experience.
• Previous experience as a Data Center Lead, Supervisor, or Manager.
• Hands-on experience with servers, switches, rack-and-stack, cabling, and hardware installation.
• Experience troubleshooting server/hardware issues.
• Knowledge of NIC, memory, drive, and other server components.
• Experience managing or leading technical support teams.
• Strong communication, troubleshooting, and organizational skills.
• Ability to work in a hands-on, onsite data center environment.

This is a hands-on L3 leadership role combining team management, technical escalation support, and data center operations.