Data Center Operation Lead

Astreya China; Austin (TX); On-site; USD 98,000 - 155,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

HSA/FSA

Pre-Tax Commuter Benefit

Continuing Education (Udemy/Coursera)

Wellness program

Employee Assistance Program

Wellness days

Paid Time Off

Paid Holidays

401k Plan

Job summary

Astreya China is seeking a delivery operations professional to manage 24/7 shift handovers, audit logs, and reporting across four 12-hour shifts. The role focuses on eliminating silos, standardizing SOPs, and escalating roadblocks to maintain SLAs in a high‑availability data center environment.

The ideal candidate has a strong data center background, ITIL certification, and proficiency with incident management and monitoring tools.

Qualifications

• Strong understanding of data center environments, infrastructure, and infrastructure delivery.

Responsibilities

• Incident Management: orchestrate handover windows between four rotating 12-hour shift crews to prevent data loss or dropped tasks.
• Review and audit daily shift logs from all four teams to guarantee complete situational awareness across the 24/7 cycle.
• Audit shift logs to verify that the incoming team has full visibility into ongoing technical issues.
• Identify operational gaps or inconsistencies in how different shift teams execute SOPs.
• Eliminate information silos and communication gaps between morning and evening crews.
• Provide daily, weekly and monthly reports to your manager.
• Monitor real-time queue volumes to ensure SLAs are met across all shifts.
• Standardize operational processes so work is executed consistently regardless of shift.
• Act as escalation point for multi-shift delivery roadblocks.
• Balance workloads between shifts to prevent burnout and backlogs.
• Track and report on operational delivery metrics, downtime, and handover efficiency.
• Identify recurring issues during specific shifts and work with team leads to resolve them.
• Document best practices to improve the 24/7 operating model.

Skills

Data center ops

Education

Bachelor’s degree in IT, Engineering, or equivalent practical experience

ITIL certification (Service Transition or Service Operations)

Tools

Incident I.O

Grafana

Jira

Telemetrics

Job description

Key Responsibilities

• Incident Management Orchestrate the critical handover windows between the four rotating 12-hour shift crews, preventing data loss or dropped tasks
• Review and audit daily shift logs from all four teams to guarantee complete situational awareness across the 24/7 cycle.
• Audit shift logs to verify that the incoming team has full visibility into ongoing technical issues.
• Identify operational gaps or inconsistencies in how different shift teams execute standard operating procedures (SOPs).
• Eliminate information silos and communication gaps between morning and evening crews.
• Provide daily, weekly and monthly reports to your manager.
• Operational Deliver y Monitor real-time queue volumes (tickets, deployments, alerts) to ensure service level agreements (SLAs) are met across all shifts.
• Standardize operational processes so that work is executed consistently, regardless of which shift is active.
• Act as the point of escalation for delivery roadblocks that span multiple shifts.
• Balance workloads between shifts to prevent burnout and clear backlogs.
• Performance & Reporting Track and report on operational delivery metrics, downtime, and handover efficiency.
• Identify recurring issues during specific shifts and work with team leads to resolve them.
• Document best practices to continuously improve the data center's 24/7 operating model.

Preferred Education & Certification s

• Strong understanding of data center environments, infrastructure, and infrastructure delivery.
• Bachelor’s degree in IT, Engineering, Business Operations, or equivalent practical experience.
• ITIL certification (specifically Service Transition or Service Operations).
• Proficiency with workflow and ticketing platforms like Incident I.O, Grafana, Jira, Telemetrics etc.

Salary Range

• $98,040.00 - $154,800.00 USD (Salary)
• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:

• Medical provided throughUHC(PPO, HSA,Surestoptions) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided throughUHC
• Nationwide Vision provided byUHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g.Udemy and Coursera
• Corporate Wellness Programprovided by Goomi Group
• Employee Assistance Program
• Wellness Days

401k Plan

• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or otherancillarybenefits required under state and federal law