Data Center NOC & Critical Facilities Manager

Gilder Search Group; Sumner (WA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Job summary

Gilder Search Group is seeking a seasoned Critical Facilities Systems Manager to lead an on-site NOC in Sumner, WA, focusing on EPMS, BAS/BMS controls, and high-density data center infrastructure. You will manage a team of technicians, coordinate subcontractors, and ensure 99.999% uptime while aligning with IT and Facilities leadership.

Responsibilities include developing SOPs, monitoring performance benchmarks, performing diagnostics on monitoring systems, and providing emergency response for

Qualifications

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• Critical Facilities / Data Center infrastructure operations and management software experience
• Working knowledge of Networking, routing and switching protocol, and networking equipment such as Cisco, Moxa, Ubiquity, etc/communication protocols such as Modbus, TCP/IP, and BACnet and the ability to resolve network and hardware problems in a timely manner
• Ability to monitor network performance and proactively identify areas for improvement and optimization
• Troubleshoot to resolve or identify an equipment malfunction or failure
• Certification or relevant experience in cybersecurity principles and best-practices
• Ability to implement, document, and maintain network hardware and network security
• Experience installing and troubleshooting low-voltage control system wiring
• Hands‑on experience with one or more building automation / industrial control systems ( Honeywell, Alerton, Distech Controls, Tridium Niagra N4, Allen–Bradley, StruxWare etc)
• Preferably 5+ years experience with DCIM, Electrical and Power Monitoring Systems (EPMS), Building Automation Systems (BAS), or Building Monitor Systems (BMS)
• 3-5 + years of Data Center Leadership / Management a must
• Experience supervising a technical data center operations staff
• PLC / ALC Experience
• Experience and proficiency using a Computerized Maintenance Management System (CMMS)
• Process and procedure development experience (SOPs, MOPs, EOPs, etc)
• Ability to follow company and site safety requirements, comply with OSHA standards
• Analyze and prepare documents, reports and correspondence
• A PLUS - Previous experience in the Military / Military Veterans
• Ability to successfully work independently; Self Starter and should prioritize well
• Effective Communicator- emails, phone, meetings. Strong organizational, communication, and reporting skills
• Ability to multitask, establish priorities, delegator, manage conflicts; Highly organized with proved project management abilities
• Superior analytical, planning and problem resolution skills Knowledge of Company Services and operations structure and support operations
• MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams)- ability to create complex reports, forecast modeling, etc.

Responsibilities

• Operate and Manage controls and building automation systems platforms such as EPMS, BAS, or BMS in a data center environment - testing and operations
• Manage a team of NOC Technicians
• Supervise the on-site management of subcontractors and vendors, ensuring that all work is performed according to established practices and procedures
• Establish performance benchmarks, conduct analyses and prepare reports on all aspects of the critical facility monitoring and controls systems
• Work with IT managers, Facilities Managers, and other business leaders to coordinate projects and optimize plant safety, performance, reliability and efficiency
• Monitor and administer MOPs and SOPs for all work on critical facilities / data center facility equipment controls systems
• Schedule work activities, within specified change control / management protocol
• Provide emergency support when needed on critical controls systems onsite
• Manage, monitor, maintain, and act as incident first-response for liquid cooling cabinet system to ensure optimal thermal management
• Manage, run diagnostics, and troubleshoot infrastructure monitoring systems to maximize system uptime and visibility and ensure SLAs are maintained
• Perform Remote Hands / Smart Hands services for tenants using exceptional customer service skills, including racking, cabling, hardware diagnostics on compute and network equipment
• Conduct routine facility rounds and respond to emergency infrastructure alerts during the night shift
• Provide support for the facility team during maintenance activities and incident response
• Operate software to allow for the site infrastructure equipment and systems to perform with out error in obtain maximum up time
• Troubleshoot system errors and conflicts within the software and operating systems
• Adhere to and review existing facility operating procedures (MOPs, SOPs, EOPs) and participate in defining and refining new ones as it pertains to control processes
• Monitor contractors and vendors for procedural, safety, environmental, risk mitigation and stop work process compliance with established SOPs and Policies
• Communicate effectively and provide team with updates to mitigate risk, safe operations and shift coordination
• Uphold our high standards of excellence in facility operation and appearance as well as respectful interpersonal conduct with colleagues and customers alike
• Monitoring fire detection and suppression systems, battery monitoring along local area network (LAN) mapping and records keeping
• Repair and Troubleshoot controls systems and hardware (relays, controllers, etc.) Possess working knowledge on data center unique access systems and CCTV systems
• Manage the integration of a new computerized maintenance management tool (CMMS) for all software and hardware systems along with all datacenter infrastructure systems
• Oversee and manage all change management and controls system upgrades while maintaining 100% uptime on all existing equipment
• Direct and monitor subcontractors (onsite and offsite) including scheduling, resource management and coordination of design, construction and start-up services as needed. Construction trades generally include various electrical, mechanical and equipment suppliers
• Install, coordinate, and wire BMS / HVAC controllers and field devices including low voltage cable terminations
• Troubleshoot BAS systems including corrective actions and discuss with technical support problems related to maintenance or operation of equipment
• Collect data and performs datacenter rounds and system readings
• Develop process documentation and training materials
• Manage the installation and wiring of BAS controllers and field devices including low voltage cable terminations
• Execute troubleshooting of BAS systems including corrective actions
• Perform QA / QC of BAS and integrated systems using BAS software tools
• Manage OpEx budgets
• Maintain a constant state of readiness in support of the mission goal of 99.999% uptime

Skills

Critical Facilities / DC ops

Networking: routing/switching

Building Automation Systems (BAS/BMS)

CMMS experience

Leadership/Personnel management

OSHA safety knowledge

Education

Associate's degree or technical training

Certifications in facilities/data center ops

Tools

CMMS

BAS/BMS systems (Honeywell, Alerton, Distech)

Job description

Gilder Search Group is seeking a seasoned Critical Facilities Systems Manager to lead an on-site NOC in Sumner, WA, focusing on EPMS, BAS/BMS controls, and high-density data center infrastructure. You will manage a team of technicians, coordinate subcontractors, and ensure 99.999% uptime while aligning with IT and Facilities leadership.

Responsibilities include developing SOPs, monitoring performance benchmarks, performing diagnostics on monitoring systems, and providing emergency response for