Data Center Manager

CBRE, Inc.; Clarksville (VA); On-site; USD 100,000 - 140,000; Full time

Job summary

CBRE, Inc. is seeking a Data Center Manager to lead the team responsible for preventative maintenance and repairs in critical client environments. You will supervise staff, coordinate daily activities, and ensure SLA compliance.

You will oversee client relationships, prepare method statements, and ensure documentation is kept current, aligning with CBRE RISE values and industry standards.

Qualifications

• Bachelor's degree preferred with 3-5 years of relevant experience.
• Experience in staffing, training, development, coaching, and performance evaluation.
• Ability to convey performance expectations and manage problems.

Responsibilities

• Provide formal supervision to employees; monitor training and development; conduct evaluations and coaching.
• Coordinate and manage daily team activities; set work schedules and cross-train staff.
• Manage client relationships and meet MSA requirements with stakeholders.

Skills

Leadership

Staffing & hiring

Coaching & mentoring

Performance evaluations

Communication of expectations

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

About the Role

As a CBRE Data Center Manager, you will manage the team responsible for providing preventative maintenance and repair services to a client or small building. This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

What You'll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Manage the relationship with the client while working with other stakeholders to meet all MSA requirements.
• Responsible for ensuring the completion of configuration management, work orders, preventative maintenance, and repairs within the agreed SLA timeframe.
• Resolve unforeseen circumstances that occur and inform the client or Sr. management when needed.
• Verify facility infrastructure equipment installations are within the agreed SLA timeframe.
• Oversee Information Technology equipment power installations, relocation and decommission requests.
• Check daily routine cleanup of the data halls and review findings.
• Confirm all deployments are installed to applicable internal, manufacturer, and industry standards.
• Ensure that all records are updated following any changes made. Ensure that documentation is also kept up to date for all applicable processes.
• Prepare Method Statements and Risk Assessments and present to Sr. management.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.