Data Center IT Support Engineer, Data Centre Operations

Amazon Inc.; Berwick (Columbia County); On-site; USD 57,000 - 95,000; Full time

Job summary

Amazon Corporate Services Pty Ltd is seeking a Data Center IT Support Engineer to support the AWS cloud infrastructure in Australia’s largest data centers. You will troubleshoot servers, manage network issues, and coordinate with third parties to ensure uptime.

The role includes shift duties (4 days on, 4 days off, night rotations) and requires a valid driver’s license to travel between sites. Join a world-leading, customer-centric tech giant with opportunities for growth.

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.

Responsibilities

• Escalation point and technical troubleshooter for all systems and problems.
• Deep dive into Linux server issues.
• Remediation of physical layer outages for systems and network.
• Handle power issues on racks and participate in cooling events.
• Shift work: 4 days on, 4 days off with night shifts.
• Install and configure racks of hosts per internal SLAs.
• Triage and resolve trouble tickets for devices in region.

Skills

Hardware troubleshooting

Networking

Education

High school diploma

Job description

Data Center IT Support Engineer, Data Centre Operations

Job ID: 10579115 | Amazon Corporate Services Pty Ltd

Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? We are looking for skilled Data Center Technicians with a passion for technology to help us expand our data centers to the next level. At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company.

You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges.

Data Center Operations designs, installs & maintains the world’s largest Computing Infrastructure. This role is a unique opportunity to work in some of the most advanced data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region.

Salary Range : AUD 81,800 - AUD 136,600

Key job responsibilities

• Escalation point and technical troubleshooter for all Systems and problems.
• Deep diving into Linux server issues.
• Remediation of physical layer outages, both Systems & Network.
• Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.
• Shift work (4 days on and 4 days off including night shifts on a rotational basis).
• Install & configure racks of hosts in line with internal SLAs.
• Triage & resolve trouble tickets for all devices in your region.
• Physical replacement of server and network device parts.
• Ensure correct rotation of parts & spares.
• Enforcing Amazons Security Best Practices.
• Interact with third party vendors & contractors.
• Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs.
• This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.
• It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Candidates must possess a valid driver’s license and their own vehicle to travel between sites.

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.