- Develop and maintain high-value customer relationships throughout the sales process
- Deliver expert pre- and post-sales technical support, including design assistance, technical query resolution, tailored solutions, quotes, and proposals
- Consult with prospects and current customers as a technical lead
- Collaborate with the sales team to position CABLExpress products as the preferred choice
- Lead customer-facing meetings and presentations
- Develop customer relationships and ensure follow-up throughout the sales lifecycle
- Champion customer satisfaction and support installation and issue resolution
- Lead customer requirement discussions as the technical subject matter expert
- Develop architectural designs and specifications according to the TIA942 standard
- Monitor market and competitor activity and provide reports and strategic feedback to Product Management, Product Marketing, and Sales leadership
- Participate in trade shows, conferences, standards body meetings, customer training, and webinars as a subject matter expert
- Travel as required
Requirements
- 7+ years of experience in structured cabling, data center storage area networking (SAN), or network infrastructure technical sales
- Bachelor's Degree in engineering, computer science or related field
- Exceptional knowledge of data center optical cabling, structured cabling, and data center transmission topologies
- Knowledge of Ethernet, InfiniBand, and Fibre Channel link-layer standards
- Experience in structured cable infrastructure design required
- RCDD or DCDC certification preferred
- Proficiency in Microsoft Visio for design according to TIA942 standards
- Knowledge of AutoCAD or other engineering applications is a plus
- Proficiency in Microsoft Office, specifically Word, Excel and PowerPoint
- Ability to organize and manage multiple priorities, with strong attention to detail and appreciation of deadlines
- Strong analytical, problem-solving, and decision-making skills
- Process-oriented thinking
- Strong teamwork and interpersonal skills
- Exceptional verbal and written communication skills
- Ability to adapt to a high-pressure, continuously changing environment
- Enthusiasm and commitment to the job and company core values
Core Competencies
Demonstrates expertise in structured cabling and data center networking, with a strong focus on customer relationship management and technical sales support. Proficient in architectural design according to TIA942 standards and skilled in delivering tailored solutions to enhance customer satisfaction.
Highest-signal resume keywords
- Structured Cabling
- Data Center Networking
- Technical Sales Support
- RCDD Certification
- Microsoft Visio Proficiency
ATS Optimization Keywords
Hard Skills
- Structured Cabling Design
- Data Center Transmission Topologies
- Ethernet Standards
- InfiniBand Standards
- Fibre Channel Standards
- Technical Query Resolution
- Architectural Design
- Proposal Development
- Customer Requirement Analysis
- Market Analysis
Soft Skills
- Analytical Skills
- Problem-Solving Skills
- Decision-Making Skills
- Teamwork
- Interpersonal Skills
- Verbal Communication
- Written Communication
- Attention to Detail
- Organizational Skills
- Adaptability
Certifications & Qualifications
- RCDD Certification
- DCDC Certification
Industry Keywords
- Data Center
- Cabling Standards
- Technical Support
- Customer Satisfaction
- Sales Lifecycle
- Trade Shows
- Customer Training
- Installation Support
- Issue Resolution
- Sales Strategy
Tools & Technologies
- Microsoft Office
- Microsoft Visio
- AutoCAD