Data Center Deployment Support Engineer, Infrastructure Delivery

Amazon; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Deploy Support Engineer, where you'll play a crucial role in maintaining and enhancing the infrastructure of next-generation networks. This dynamic position involves collaborating with diverse teams to ensure the stability and scalability of AWS's vast network. You'll tackle challenging problems, support large-scale enterprise networks, and contribute to innovative automation solutions while communicating complex technical topics to a broad audience. If you thrive in a fast-paced environment and are passionate about technology, this opportunity is perfect for you.

Qualifications

• 2+ years of software development or technical support experience required.
• Experience with device technologies and troubleshooting systems.

Responsibilities

• Participate in the migration and rollout of new hardware.
• Work closely with internal customers on designs and solutions.
• Develop and document best practices for network operations.

Skills

Software Development

Technical Support

Troubleshooting

Device Debugging

Communication Skills

Education

Bachelor's Degree in Computer Science or related field

Tools

REST web services

XML

JSON

Job description

Job ID: 2924648 | Amazon Data Services, Inc.

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

1. Participate in the migration, basic configuration and rollout of new or upgraded hardware.
2. Work closely with our internal customers on designs/solutions; bringing those designs/solutions from concept to production.
3. Create and update our network standards and ensure that the network is deployed to these standards.
4. Work closely with our automation teams in defining the tools that allow us to scale at unprecedented volume.
5. Work with partner teams on new hardware and deployment designs. Also, new tooling and development opportunities for the organization as a whole.
6. Travel within geographical work area. Up to 20% travel outside traditional work area may be required possibly including international travel.
7. Move and lift computer equipment up to 40lbs.

Any physical requirements are expectations with reasonable accommodations.

A day in the life

Amazon Web Services (AWS) is looking for a Deploy Support Engineer to join our growing team within Infrastructure Operations. You will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.

The position's responsibilities include leading initiatives and programs for scaling support of several data center locations and be responsible for defining scopes of work and areas of influence with networking teams and capacity management. The Deploy Support Engineer will work closely with Infrastructure Operations management and both internal customers and external vendors to facilitate smooth project execution as directed by Technical Program Managers and Networking Fabric Teams.

You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Deploy Support Engineer you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing top-tier management and support of Amazon’s vast network infrastructure, Deploy Support Engineers develop, build and enhance tools used by the rest of the organization. You will also develop and document best practices and refine and enhance operational procedures. You will work directly with stakeholders, communicating highly-complex technical topics to a non-technical audience.

BASIC QUALIFICATIONS

1. 2+ years of software development, or 2+ years of technical support experience.
2. Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs.
3. Experience troubleshooting and debugging technical systems.

PREFERRED QUALIFICATIONS

1. Knowledge of web services, distributed systems, and web application development.
2. Experience troubleshooting & maintaining hardware & software RAID.
3. Experience with REST web services, XML, JSON.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.