Data Center Administrator

athenahealth; Massachusetts; On-site; USD 53,000 - 89,000; Full time

Benefits offered by this job

Commuter support

Tuition reimbursement

Collaborative workspaces

Dog-friendly offices

Job summary

athenahealth, Inc. is seeking a Data Center Engineer to join the Data Center Engineering Team in supporting our Ashburn data center.

You will share responsibility for 24x7 support, manage the lifecycle of servers, storage and network equipment, and work with operations teams and vendors to optimize performance. You''ll diagnose and resolve hardware or connectivity issues, coordinate replacements, and contribute to process improvements while maintaining a clean, well-documented environment and

Qualifications

• Ability to work in a 24x7 production data center environment.
• Comfort with handling server, storage and network hardware.
• Experience coordinating with vendors and internal teams.

Responsibilities

• Share responsibility of 24x7 support of data center issues with team members.
• Manage lifecycle of servers, storage and network equipment; receive, rack, maintain, and recycle.
• Work with operations teams and vendors to ensure equipment is operating optimally; coordinate replacements and facility maintenance.
• Perform daily facility walkthroughs and ensure inventory accuracy and clean space.
• Diagnose, troubleshoot, and resolve hardware or connectivity problems; act as first responder for data center issues.
• Contribute to process improvements and documentation for data center operations.

Skills

24x7 support

Server maintenance

Networking hardware

Vendor coordination

Linux CLI

Problem solving

Tools

Dell servers

HP servers

Networking equipment

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth, Inc. as a web-based practice management and electronic health record (EHR) software product, is a large and ever-changing ecosystem. We maintain thousands of servers, petabytes of storage and the entire infrastructure that supports them. The Data Center Engineering Team (DCEng), is responsible for the entire lifecycle of the physical devices and environmental conditions in our data centers. This involves communicating with vendors and internal teams to coordinate and execute the various maintenance tasks that are required to support and grow athenahealth and the needs of the operational teams.

We need talented individuals to bring their technical expertise, creative thinking and enthusiasm to help us support and grow this complex environment

Responsibilities Include:

• Share responsibility of 24x7 support of data center specific issues with other local team members
• Manage the entire lifecycle of servers, storage and network equipment within the facility. Including receiving, racking, maintenance, and recycling.
• Work closely with operations teams and vendors to ensure all server, storage, and networking equipment is operating optimally
• Coordinate and execute the replacement of failed components
• Coordinate, communicate and supervise facility maintenance
• Perform daily walkthroughs of the facility to ensure no equipment error lights or inventory discrepancies
• Ensure the data center, office and storage space is spotless at all times
• Ensure our cable management meets department standards and enforce environment policies
• Diagnose, troubleshoot, and resolve hardware or other network and physical connectivity problems.
• Act as the first responder for all technical and facility related issues within the data center
• Participate in problem solving and process improvement actions related to data center operations
• Work with team-members on high-level planning, design and documentation projects related to power, cooling, layer 1 networking and policies
• Provide remote hands support on physical server, network and telecommunications equipment for multiple groups
• Establish and maintain relationship with data center facility manager/team
• Contribute to the DCEng knowledge base, documentation and culture

Experience Required:

• Ability to lift equipment up to 50 lbs required
• Experience in a production data center environment highly preferred
• Understanding of data center power and cooling infrastructure components is preferred
• Deep understanding of server components and repair preferred
• Ability to troubleshoot Dell and HP server hardware, opening support cases with vendors as needed preferred
• Basic understanding of power and cooling systems in data environments preferred
• Basic understanding of the Linux command line interface preferred

About Athenahealth

• Our Vision: To create a thriving ecosystem that delivers delivers accessible, high-quality, and sustainable healthcare for all.
• Our Location: This role is ideally located in our Ashburn, VA data center
• Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you
• Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support (We were named one of the 2018 Best Workplaces for Commuters!), tuition reimbursement, collaborative workspaces and dog-friendly offices - just to name a few

Expected Compensation

$53,000 - $89,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About Athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture:

Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment:

Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What We Can Do For You:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity