Data Analytics Platform Product Expert

Mosaic.tech; San Francisco (CA); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Equity

Flexible PTO

Hybrid work model

Job summary

Hex is growing fast; we are hiring a Product Expert to nurture and support customers to make them successful with Hex. Our focus is on building a valuable product that users love, and all your work will feed into that.

Our users are analytically technical—Data Scientist or Analyst writing SQL and Python—and you will engage with them to answer questions, teach the inner workings of Hex, and synthesize their feedback.

Qualifications

• 2+ years experience as data scientist, analyst, or analytics engineer using SQL & Python.

Responsibilities

• Provide technical customer support via chat, email, and Slack with deep empathy and insights.
• Develop content (demo projects, docs, videos) to help users succeed with Hex.
• Identify product weaknesses and feedback for the Product team.

Skills

SQL & Python

Analytics mindset

Customer empathy

Tools

Python

Jupyter Notebooks

SQL

BI tools

Job description

Hex is growing fast; we are hiring a Product Expert to nurture and support customers to make them successful with Hex. Our focus is on building a valuable product that users love, and all your work will feed into that.

Our users are analytically technical—Data Scientist or Analyst writing SQL and Python—and you will engage with them to answer questions, teach the inner workings of Hex, and synthesize their feedback.