Advance pharmacy analytics that improve workflows and support real-world automation. This onsite role in Charlotte, NC focuses on analyzing pharmacy and workflow data and turning findings into documented software and process solutions. You will design, implement, test, and support changes, including training and project coordination, with a dedicated emphasis on pharmacy automation and state-specific licensure needs.
Responsibilities
- Analyze data, workflows, and processes to design and implement software solutions.
- Identify, map, measure, and improve clinical and workflow processes.
- Conduct workflow analysis and create documentation using modeling techniques.
- Develop and maintain process documentation, including requirements, specifications, and user manuals.
- Translate user requirements into functional and technical design specifications.
- Configure and test systems to ensure requirements are met.
- Develop and execute test plans, perform testing phases, and document outcomes.
- Create and deliver end-user training modules, evaluate training effectiveness, and assist users.
- Communicate project status, manage application version upgrades, and support timeline delivery.
- Collaborate with technical staff and clients to implement procedures and applications.
- Consult with providers and leadership to resolve issues related to equipment and applications.
Requirements
- Support area: Pharmacy Automation.
- Registration or licensure with the state board of pharmacy per the requirements for the state of employment.
- Certification through Pharmacy Technician Certification Board (CPhT) or National Healthcareer Association (ExCPT).
- Bachelor’s Degree in a related field (computer science, applied stats, applied math, or data science) or equivalent knowledge.
- Typically 3 years of experience in related fields of informatics, data science, computer science, statistics, or business analytics.
- Preferred: data modeling, data pipeline creation, Snowflake Cloud Engineering, Python for scripting, workflow automation, and mastery of SQL.
- Experience using applications, operating systems, and databases, including basic hardware, platform, connectivity, and interface knowledge.
- Project management experience, with ability to use project management software.
- Ability to work with minimal supervision, balance multiple tasks, stay detail oriented, prioritize, and complete assignments on time with strong customer service skills.
- Strong organizational and analytical skills, with strong problem and issue resolution.
- Strong written and oral communication skills, including working closely with healthcare application users, vendors, and technical professionals.
- Ability to translate user requirements into system specifications, and understanding of change management practices and procedures.
- Demonstrated understanding of technical components and how they relate to applications.
- Physical and safety readiness for duties including sitting, standing, walking, lifting, bending, kneeling, climbing, twisting, crawling, and reaching above shoulders.
- Requires considerable walking and standing, pushing a mobile cart of up to 50 pounds, and lifting up to 35 pounds.
- Must have functional vision, touch, and hearing; be able to speak and be understood.
- Must use appropriate PPE to minimize exposure to hazardous agents, body fluids, and communicable diseases; may be exposed to chemical hazards, hazardous waste, and blood/body fluids.
- Frequent fine motor motion of hands and wrists for tasks such as writing, typing, data entry, and preparation of medications (including use of syringes), with precautions to avoid needle sticks and minor cuts or bruises.
- Operates all equipment necessary to perform the job and has flexibility to travel between pharmacy locations.
Technologies
- Snowflake Cloud Engineering
- Python
- SQL
Location: Charlotte, NC (onsite)
Pay: USD 33 to 49 per hour