Data Analyst: Performance Insights & BI Dashboards

RELI Group, Inc.; Corridor North (MD); On-site; USD 90,000 - 110,000; Full time

Job summary

RELI Group, Inc. is seeking a Data Analyst to support performance and quality improvement through the analysis of scorecard, operational, and performance data.

The role involves translating findings into actionable insights for supervisors and leadership, collaborating with the Training team, and developing BI reports using Power BI. The Analyst will work closely with supervisors to evaluate performance trends, identify knowledge or skill gaps, and contribute to reporting enhancements.

Qualifications

• Bachelor's degree in Data Analytics, Business Analytics, Information Systems, Statistics, Mathematics, Business, or a related field; equivalent relevant experience may be considered.
• 3-5 years of experience in data analysis, performance analysis, business intelligence, reporting, or a related analytical role.
• Demonstrated experience analyzing data and translating findings into meaningful business insights.
• Proficiency with Microsoft Excel and experience working with moderately complex datasets.
• Experience developing reports, metrics, visualizations, scorecards, or other analytical products.
• Ability to identify and communicate trends, patterns, and potential contributing factors within performance data.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to manage multiple priorities and work effectively both independently and collaboratively.

Responsibilities

• Analyze scorecard, quality, and operational data to evaluate individual and team performance and identify trends, patterns, recurring errors, and areas of concern.
• Examine performance results across analysts, supervisors, teams, time periods, and other relevant dimensions to identify meaningful trends and potential contributing factors.
• Conduct recurring and ad hoc analyses to support performance management and continuous improvement efforts.
• Translate analytical findings into clear conclusions, recommendations, and actionable insights.
• Apply appropriate quality checks to promote the accuracy, consistency, and reliability of analytical outputs.
• Develop and maintain reports, dashboards, scorecards, visualizations, and other analytical products used to monitor performance and quality.
• Support the definition and refinement of performance measures, metrics, and key performance indicators (KPIs).
• Use Power BI or similar tools to develop and enhance performance reporting and analytical solutions.
• Present performance information in clear, accessible formats appropriate for supervisors, leadership, and other stakeholders.
• Identify opportunities to improve or automate recurring reporting, data preparation, and analytical processes.
• Partner with supervisors and team leadership to interpret performance results and identify areas requiring additional analysis or attention.
• Collaborate with the Training team to identify trends that may indicate knowledge, skill, process, or training gaps.
• Provide data and analytical findings to support the development or refinement of training and performance improvement initiatives.
• Evaluate performance data following training or other interventions to help assess effectiveness and identify remaining opportunities for improvement.
• Distinguish between individual performance issues and broader trends that may indicate systemic, process, or training-related opportunities.
• Maintain documentation for data sources, metrics, reports, dashboards, and analytical processes.
• Follow established development, quality assurance, and change management practices.
• Contribute to continuous improvement of analytical methods, performance measures, reporting practices, and team processes.
• Collaborate with other analysts and functional teams to share findings and support broader analytical initiatives.

Skills

Data analysis

Excel proficiency

Communications

Performance insights

Multi-priority management

Education

Bachelor's degree in relevant field

Tools

Power BI

Power Query

SQL

DAX

SharePoint

Job description

RELI Group, Inc. is seeking a Data Analyst to support performance and quality improvement through the analysis of scorecard, operational, and performance data.

The role involves translating findings into actionable insights for supervisors and leadership, collaborating with the Training team, and developing BI reports using Power BI. The Analyst will work closely with supervisors to evaluate performance trends, identify knowledge or skill gaps, and contribute to reporting enhancements.