Data Analyst - CX

CookUnity; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a passionate Data Analyst to transform complex data into actionable insights. In this dynamic role, you'll collaborate with the Customer Experience team, uncover customer feedback insights, and automate reporting processes. This is a fantastic opportunity to grow your data expertise while contributing to high-impact initiatives across the business. If you're eager to make a difference in a fast-paced environment and enjoy working autonomously, this role is perfect for you. Join a team that's redefining the food experience and empowering chefs to nourish the world.

Benefits

Flexible payment options (USD, Crypto, Euro, ARS)

Remote work opportunities

15 days of vacation per year

16 paid Argentinean holidays

Compassionate Leave

12 weeks fully paid family leave for primary caregiver

6 weeks fully paid family leave for secondary caregiver

Customized benefits tailored to needs

Personalized English coach

Qualifications

• 1-2 years experience in data analysis in consumer-facing environments.
• Strong command of SQL and data visualization tools like Tableau.

Responsibilities

• Define and monitor key metrics for customer experience improvements.
• Automate reporting and build dashboards using SQL and Tableau.

Skills

Data Analysis

Communication Skills

Data Storytelling

Curiosity

Education

Bachelor's Degree

Tools

SQL

Tableau

Python

R

dbt

Job description

About CookUnity

Food has lost its soul to modern convenience. And with it, has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 35 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

The role:

We’re looking for a curious, self-motivated, and technically skilled Data Analyst to join our team and help us elevate the experience of our customers through data. In this role, you’ll collaborate closely with our Customer Experience (CX) team while also contributing to a variety of cross-functional initiatives that support CookUnity’s broader goals.

You’ll thrive in this role if you’re passionate about turning complex data into actionable insights, love working autonomously in dynamic environments, and are eager to grow alongside a company that’s redefining the food experience.

What you’ll do:

• Be a key data partner for the CX team. Help define and monitor key metrics, uncover customer pain points, and proactively identify opportunities to improve the end-to-end experience.
• Uncover insights from customer feedback. Work with NPS, CSAT, contact reasons, and other qualitative and quantitative data sources to surface trends, guide decision-making, and support CX improvements.
• Automate and scale reporting. Build and maintain dashboards using SQL and Tableau to empower stakeholders with reliable, real-time insights.
• Support high-impact initiatives across the business. Jump into strategic projects that touch multiple teams—whether it’s understanding churn, optimizing onboarding, or supporting product or growth efforts.
• Tell compelling stories with data. Go beyond numbers to craft clear, actionable narratives that help teams make better decisions and drive meaningful change.
• Own your growth. This is a great opportunity to deepen your data expertise, expand your impact, and explore new areas—whether you lean toward product, strategy, or technical data development.

What we’re looking for:

• 1–2 years of experience in data analysis, ideally in fast-paced, consumer-facing environments.
• Strong command of SQL and experience with data visualization tools (Tableau preferred).
• Ability to turn ambiguous problems into clear analytical questions.
• Excellent communication and data storytelling skills.
• Growth mindset, high curiosity, and a drive to keep learning.

Nice to have:

• Experience with tools like dbt, Python, or R.
• Previous exposure to subscription or marketplace businesses.
• Having worked independently or in a freelance/consultant capacity is a bonus—we value autonomy and self-starters.

Benefits

• Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!
• Work remotely: design the life that you want.
• Enjoy 15 days of vacation each year from the start date.
• 16 fully paid Argentinean holidays.
• Compassionate Leave: 3-5 days each time the need arises.
• Family leave of 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid.
• ️Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform.
• Personalized English coach.

If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.