Data Analyst, CX, Journey Analytics

Main Digital LLC; Hartford (CT); Hybrid; USD 65,000 - 95,000; Full time

Job summary

An established industry player is seeking a passionate Data Analyst to leverage data and analytics for driving business improvements. In this full-time role, you will work closely with senior leaders to optimize customer experiences through descriptive and diagnostic analytics. You will be part of a collaborative team that values diversity and innovation, working onsite at client offices part of the week. This position offers an exciting opportunity to influence strategic business decisions and enhance customer journeys with your analytical expertise. Join a forward-thinking organization that champions diversity and empowers its employees to create transformative digital experiences.

Benefits

Competitive Compensation

Comprehensive Benefits

Extensive Development Opportunities

Qualifications

• 5+ years of experience in descriptive or data analytics.
• Proficiency in Python, SQL, or R for data analysis.

Responsibilities

• Interpret complex data to identify trends for business health.
• Lead design and execution of proofs of concepts using analytics.

Skills

Descriptive Analytics

Data Analytics

Python

SQL

R

Customer Experience Methodologies

Business Intelligence Tools

Job description

Hartford, United States | Posted on 04/15/2025

We are seeking a Data Analyst with a strong technical background and expertise in customer experience insights. The ideal candidate will be passionate about data and take charge in leading complex analysis to identify opportunities, quantify insights, and influence overall strategic business decisions. You should be adept at maintaining and building strong business partnerships across multiple areas to consult on Customer Experience priorities.

WHAT YOU’LL DO:

Reporting to our Resource Manager, as a Full-Time Specialist on our team, you’ll work onsite at our client’s office 2-3 times a week. You will leverage data & analytics to drive business improvements, utilize data visualization to communicate the business story, and provide strategic solutions to senior leaders. Additionally, you will build and transform enterprise-level customer experience across the organization and drive results by using descriptive and diagnostic analytics to optimize the customer journey and experience.

QUALIFICATIONS:

• At least 5 years of descriptive analytics, data analytics, or related experience
• Experience building business intelligence tools
• Proficiency in programming languages such as Python, SQL, or R
• Knowledge of Customer Experience methodologies
• Strong technical understanding of descriptive and diagnostic analytic processes such as multivariate analysis, data quality, data reporting, data retrieval, etc.
• Insurance/Financial services industry experience is preferred

RESPONSIBILITIES:

• Interpret complex data to identify trends to support overall business health
• Lead the design and execution of proofs of concepts, leveraging multiple tools and techniques to develop capabilities
• Manipulate both structured and unstructured data to meet business standards and needs
• Leverage industry best practices, analytics tools, technology trends, and market data to identify and implement business strategies

WHAT WE OFFER:

Celebrated by Inc. 5000 for our rapid growth and award-winning workplace, Main Digital invites you to join our collaborative and forward-thinking team. As a Certified Women-Owned Small Business (WOSB), we champion diversity in tech. Our diverse teams combine management consulting expertise, innovative digital design, and advanced product engineering. Driven by our six core values, we lead in intelligent automation, platform technologies, and Agile methodologies to create unparalleled digital experiences. Join us as we empower people to create new possibilities through process and technology, reimagining the ways of work and enhancing experiences with digital transformation.

Ready to innovate? Explore a career offering competitive compensation, comprehensive benefits, and extensive development opportunities. Apply today and shape the future with us!

Main Digital is committed to principles of equal employment. We are dedicated to complying with all laws providing equal employment opportunities and maintaining a work environment free of harassment, discrimination, or retaliation based on age, race, gender, or other protected statuses.