Data Analyst - CX

Bletchley Institute LLC; Town of Texas (WI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a Data Analyst to enhance customer experience through data-driven insights. In this dynamic role, you will leverage advanced data modeling and predictive analytics to uncover trends that drive customer retention and satisfaction. Collaborating with cross-functional teams, you will define metrics, develop dashboards, and maintain data pipelines to ensure reliable reporting. This position offers a vibrant work environment in Austin, TX, where your contributions will significantly impact business success and customer engagement. Join a culture that values innovation and empowers you to excel in your career.

Qualifications

• 2-3 years of experience in data analysis with customer-level data.
• Strong proficiency in SQL for querying large datasets.

Responsibilities

• Collaborate to define metrics, dashboards, and data models for insights.
• Design predictive models to analyze customer behavior trends.

Skills

Data Analysis

SQL

Python

R

Data Visualization

Communication Skills

Problem-Solving Skills

Tools

Tableau

Power BI

Looker

Snowflake

dbt

Airflow

Job description

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration.

We are seeking a Data Analyst, CX to drive business success through data and operational excellence within our Customer Experience organization. In this pivotal role, you will apply advanced data modeling, predictive analytics, and statistical methods to uncover actionable insights that boost customer retention, growth, and satisfaction. You’ll work closely with senior management and cross-functional teams, transforming complex data into innovative strategies that elevate the overall customer experience.

Here's a closer look at this key role:

• Define Metrics & Dashboards: Collaborate with cross-functional teams to establish metrics, dashboards, and data models that yield actionable insights and drive business improvements.
• Develop Predictive Models: Design models that analyze customer behavior trends—such as adoption, churn, and retention—to support strategic decision-making.
• Customize Analytical Tools: Enhance analytical efforts by tailoring tools (e.g., DBT workflows, dashboards) to identify business opportunities and optimize processes.
• Maintain Data Pipelines: Build and sustain robust data pipelines to ensure clean, consistent, and reliable data for reporting and analysis.
• Communicate Insights: Deliver key performance trends and recommendations to stakeholders using compelling visualizations and storytelling techniques.
• Ensure Data Consistency: Collaborate with Finance, Product, HR, and IT teams to maintain uniform data standards and methodologies.

What You'll Need:

• 2–3 years of experience in data analysis, working with customer-level data.
• Strong proficiency in SQL for querying and manipulating large datasets.
• Familiarity with Python or R for statistical modeling and data analysis.
• Experience with data visualization tools (e.g., Tableau, Power BI, Looker).
• Knowledge of predictive modeling techniques and feature engineering.
• Excellent communication and problem-solving skills to present insights to both technical and non-technical audiences.
• Familiarity with cloud-based data platforms (e.g., Snowflake, dbt, Airflow) is a plus.
• Exposure to data engineering concepts such as ETL pipelines and API integrations is a bonus.

LogicMonitor is an Equal Opportunity Employer. At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.