Data Analyst / Computational Linguist

Omilia Natural Language Solutions Ua Ltd; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Paid vacation

Professional growth

Global impact

Supportive colleagues

Apple gear

Job summary

Omilia Natural Language Solutions Ua Ltd is seeking a data-focused role bridging data analytics and computational linguistics to enhance Drive-Thru Voice AI used by thousands of Quick Serve Restaurants. You will track system performance, analyze production data, and turn insights into fixes for NLU models, conversation flows, and LLM behavior.

The role spans data/analytics, conversation analysis, and model implementation with both ML and rule-based approaches, requiring clear communication and

Qualifications

• Degree in Computational Linguistics, Data Science, Computer Science or a related field, or equivalent experience.
• At least 1 year of experience in data analysis or NLP.
• Experience with SQL and visualization tools for data querying, visualization, and dashboard creation.
• Experience working with complex datasets to perform data analysis, extract actionable insights, and drive business decision-making.
• Excellent command of spoken and written English.
• Excellent communication skills; able to present findings clearly to technical and business audiences.
• Accountable within demanding deadlines.

Responsibilities

• Write SQL queries, build reports and dashboards, track KPIs, run analyses, and identify optimization opportunities.
• Review real drive-thru dialogs, spot error patterns and propose actionable improvements for accuracy and user experience.
• Implement and thoroughly test semantic models and the conversation flow using ML, rule-based techniques, and LLMs.

Skills

Data analysis

NLP

English communication

Stakeholder communication

Education

Computational Linguistics

Data Science

Computer Science

Tools

SQL

Visualization tools

Dashboards

Job description

This role sits between data analytics and computational linguistics. You'll help improve Omilia's Drive-Thru Voice AI, a production system that takes orders across thousands of Quick Serve Restaurants. You'll track system performance, you’ll perform analyses on production data, and you’ll turn your insights into fixes and enhancements to the NLU models, the conversation flows and the LLM behavior.

Accountabilities

The role spans three areas. The balance between them will shift with project needs.

• Data & analytics: write SQL queries, build reports and dashboards, track KPIs, run analyses, and identify optimization opportunities.
• Conversation analysis: review real drive-thru dialogs, spot error patterns and propose actionable improvements for accuracy and user experience.
• NLU and Conversation Flow: implement and thoroughly test the semantic models and the conversation flow, using both machine learning and rule-based techniques, as well as LLMs.

Requirements

• Degree in Computational Linguistics, Data Science, Computer Science or a related field, or equivalent experience.
• At least 1 year of experience in data analysis or NLP.
• Experience with SQL and visualization tools for data querying, visualization, and dashboard creation.
• Experience working with complex datasets to perform data analysis, extract actionable insights, and drive business decision-making.
• Excellent command of spoken and written English.
• Excellent communication skills; able to present findings clearly to technical and business audiences.
• Accountable within demanding deadlines.

Nice to have:

• Experience with dialog systems either voice or chat based. Experience in any other production-level NLU/NLP/Agentic solutions will also be considered a plus.
• Knowledge of Spanish.

Benefits

• Competitive compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.