Data Analyst

SupportFinity™; Southfield (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

SupportFinity™ is looking for a Technical Data Analyst based in Southfield, Michigan. The successful candidate will be responsible for designing and maintaining business data models to gain insights into customer data and develop analytic reports.

The role requires proficiency in SQL and data visualization tools like Tableau or PowerBI, as well as strong analytical skills. Candidates with 1-3 years of experience in a quick-paced automotive environment are preferred.

Qualifications

• 1-3 years of automotive operations experience, or similar business.
• Ability to understand and communicate data insights.
• Strong reasoning skills to address work-related issues.

Responsibilities

• Develop KPI reporting dashboards for decision-making.
• Prepare analytics reports in presentation form.
• Assist in developing ETL practices and processes.

Skills

Data visualization tools (Tableau, PowerBI, etc.)

SQL skills

Complex data analysis

Analytical skills

Mathematical/Statistical skills

Organizational skills

Flexibility

Education

Bachelor's Degree in computer science, statistics, mathematics, or relevant discipline

Tools

ETL tools (SSIS, Alteryx, KNIME)

Job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

This position is responsible for designing, developing and maintaining business data and statistical models that allow for insights into customer data. This is a Technical Data Analyst role. The candidate would be expected to help develop analytic reports and dashboards for existing business and new opportunities.

Day‑to‑Day Responsibilities

• Develop insightful KPI reporting dashboards to drive decision‑making and performance tracking
• Develop reports and dashboards via data mining analytics and reporting tools
• Prepare analytics reports in presentation form
• Assist in developing sound data ETL practices and processes
• Conduct research and analyze special studies when needed
• Create and update documentation of process flows and business rules
• Maintain current reports up to date and process large amounts of data as needed

Qualifications

• Bachelor’s Degree in computer science, statistics, mathematics, or relevant discipline
• Training/Learning operations experience preferred
• 1-3 years of automotive operations experience, or similar business (quick‑paced environment)
• Experience with data visualization tools (Tableau, PowerBI, etc.)
• SQL skills for querying relational databases
• Experience with complex data analysis
• Performing data manipulation and statistical analysis
• Strong analytical skills with ability to understand and communicate the meaning of the data being presented
• Excellent Mathematical/Statistical and Logic skills
• Excellent Reasoning skills

Preferred Qualifications

• Multi‑dimensional reporting, data correlation, data analytics and data mining
• Previous external client facing experience
• Experience with ETL tools (SSIS, Alteryx, KNIME, etc.)
• Experience supporting a Training, Learning, Development or Talent Management team
• Knowledge Retention – In order to provide the highest quality of work, analysts must be able to learn and memorize a large amount of information.
• Detail Oriented – Analysts must be able to focus on the details in order to identify and isolate issues.
• Organizational Skills – Analysts must be organized and able to keep track of multiple projects at once.
• Flexibility – Analysts must be able to handle multiple tasks at once and follow changes in priority level.
• Speed – Must be able to work quickly and efficiently without sacrificing the quality of their work.
• Solutions Oriented – Must be able to find workable solutions for any problems they might face.
• Full Professional Proficiency in English is required
• Able to complete advanced statistical analysis is required
• Job requires analyzing information and using logic to address work‑related issues and problems

Physical Demands

While performing the duties of this job, the employee is regularly required to:

• Call, video, email, message and communicate with dealers and co‑workers

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.