Data Analyst

DataAnalystJobs; Richmond (VA); Hybrid; USD 69,000 - 129,000; Full time

Benefits offered by this job

Healthcare Coverage

401(k) Savings Plan Options

Paid Time Off

Job summary

Genworth | CareScout is seeking a Data Analyst to support business teams by delivering timely, accurate access to operational data. You will manage data requests via ServiceNow, translate needs into data requirements, and extract data from multiple sources.

You will collaborate across analytics, technology, and business units, executing SQL, validating results, and documenting processes. The role emphasizes efficiency, accuracy, and scalable data solutions.

Qualifications

• Bachelor’s degree in a related field with 2+ years of data analysis, reporting, or operations experience.
• Proven ability to translate business needs into data requirements and communicate findings clearly to technical and non-technical stakeholders.
• Experience using SQL and Excel to retrieve, validate, and analyze data to support business decisions.

Responsibilities

• Manage and prioritize data requests through ServiceNow, clarifying requirements, timelines, and outputs.
• Write, execute, and maintain SQL queries across databases to deliver accurate data solutions.
• Validate and analyze data extracts for accuracy, completeness, and alignment with requirements.
• Collaborate with partners and technology teams to resolve data questions and access needs.
• Create and maintain documentation detailing requests, requirements, and delivery records.
• Identify opportunities to standardize and automate recurring requests via reporting solutions and dashboards.

Skills

SQL

Excel

Data analysis

Stakeholder communication

Multitasking

Education

Bachelor's degree in Data Analytics, Information Systems, Business, Computer Science, Economics, Mathematics, or related field

Tools

Power BI

ServiceNow

Power Query

Power Automate

Python

Databricks

Job description

About Us

At Genworth and CareScout, we’re on a mission to simplify and dignify the aging experience.

The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives. We’ve been there ourselves. That’s why we’re building better ways to help people find, fund, and understand aging care all while being supported every step of the way.

We’re a team of curious problem-solvers, compassionate listeners, and people who care about making a difference. We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better.We create fulfilling purpose-driven careers by learning from the world and each other.

If you’re looking to build a meaningful career while helping transform the aging experience for millions of families, we’d love to hear from you.

POSITION TITLE

Data Analyst

POSITION LOCATION

This position is available to remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia or Wisconsin.

* A Hybrid schedule of both Remote and In-Office days would be required if you reside within 50 miles of a Genworth | CareScout office. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST.

YOUR ROLE

The Data Analyst will support Genworth business teams by facilitating timely, accurate, and secure access to operational data. This role will manage data requests submitted through ServiceNow, translate business needs into clear data requirements, and retrieve information from multiple databases and source systems.

Working across business, analytics, technology, and data teams, this individual will coordinate requests from intake through delivery, execute and modify SQL queries, validate results, and maintain clear documentation throughout the request lifecycle. The role requires strong attention to detail, effective communication, and the ability to manage multiple requests with competing priorities.

The initial focus will be on fulfilling and triaging data requests. As the role develops, the analyst will help standardize recurring requests, transition repeatable manual work into reusable queries, reporting solutions, and automated processes, and contribute to broader Operations Analytics initiatives that improve business visibility and decision-making.

WHAT YOU WILL BE DOING

• Manage and prioritize data requests through ServiceNow, partnering with stakeholders to clarify requirements, timelines, and desired outputs.
• Write, execute, and maintain SQL queries across multiple databases to deliver accurate, timely, and business-relevant data solutions.
• Validate and analyze data extracts to ensure accuracy, completeness, and alignment with business requirements and established standards.
• Collaborate with business partners, data owners, subject matter experts, and technology teams to resolve data questions, dependencies, and access needs.
• Create and maintain thorough documentation, including request details, requirements, query logic, status updates, and delivery records.
• Identify opportunities to standardize, automate, and streamline recurring requests through reporting solutions, Power BI dashboards, and other scalable processes, while contributing to broader Operations Analytics efforts through data analysis, report development, testing, and documentation.

WHAT YOU BRING

• Bachelor’s degree in Data Analytics, Information Systems, Business, Computer Science, Economics, Mathematics, or a related field, with 2+ years of experience in data analysis, reporting, business operations, or information management.
• Strong analytical and problem-solving skills with experience using SQL and Excel to retrieve, validate, analyze, and prepare data that supports business decision-making.
• Ability to translate business needs into clear data requirements, identify data quality issues, and communicate findings, limitations, and recommendations to both technical and non-technical stakeholders.
• Highly organized, detail-oriented, and dependable, with proven experience managing multiple priorities, requests, and deadlines while maintaining data accuracy and quality.
• Collaborative and customer-focused mindset with strong written and verbal communication skills, sound judgment, and the ability to handle sensitive or restricted information responsibly.
• Continuous improvement mindset with experience documenting processes, streamlining workflows, and leveraging tools such as Power BI, ServiceNow, Power Query, Power Automate, Python, Databricks, or similar technologies to reduce manual effort and improve efficiency.

COMPENSATION

National Range: $68,900 to $103,000

High-Cost Range (includes New York): $86,100 to $129,000

Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.

ADDITIONAL

• This role is not eligible for employment visa sponsorship

EMPLOYEE BENEFITS & WELL-BEING

Genworth | CareScout employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services