Data Analyst

FORTUNE SOCIETY INC; New York (NY); On-site; USD 48,000 - 51,000; Full time

Job summary

Fortune Society Inc. in Bronx, NY seeks a Data Analyst to support Education and Employment Services. The role involves evaluating data related to service delivery, ensuring accurate data capture, and generating routine and ad-hoc reports for contracts and funders.

Reports to the Program Manager, Data - Education and Employment Services. Ideal candidate has strong Excel skills, CRM experience, and ability to translate data into actionable insights across departments.

Qualifications

• Associate’s degree in public health, human services, criminal justice, sociology, or a related field.
• Strong background in statistical analysis and/or data management.
• CRM database systems knowledge and advanced Excel with Analysis Toolpak.

Responsibilities

• Run reports and analyze data from CRM and external contract databases for Education and Employment Services contracts.
• Support QA and data accuracy across agency and funder databases.
• Advise leadership on performance relative to contract goals and service levels.
• Perform data analysis, reporting, visualization, and evaluation; develop methodologies.
• Coordinate with EQI and IT to develop tools measuring client performance and milestone achievement.

Skills

Data analysis

Attention to detail

Collaboration

Data visualization

Education

Associate degree in public health / related field

Bachelor’s or Master’s degree a plus

Tools

CRM database

Excel (Advanced)

Microsoft Office

Job description

Location & Schedule

Bronx, NY 10456 (Mon-Fri, 9:00am to 5:00pm). This role also supports program locations at 3230 Third Avenue, South Bronx, NY 10455 and 29-76 Northern Blvd., Long Island City, NY 11101.

Position Details

Full-Time; Regular; Exempt. Represented by OPEIU Local 153.

Salary Range: $34.62 to $36.83 per hour (approximately $63,000 to $67,000 annually).

Organization Overview

FORTUNE SOCIETY INC has worked for almost 60 years to support successful reentry from incarceration and promote alternatives to incarceration, strengthening community fabric. The organization provides formerly incarcerated people with skills and wrap-around services to break the cycle of crime and incarceration and to build productive lives in their communities.

With over $100 million in annual budget and approximately 600 staff, Fortune has grown into one of the nation’s preeminent reentry and justice-informed service organizations. Fortune’s mission includes advocacy to build a more just criminal legal system and reduce barriers to reentry, alongside service programs that span employment and education and a wide range of additional supports.

Fortune serves approximately 20,000 people each year and offers locations across Brooklyn, the Bronx, Manhattan, and Queens.

Role Summary

Reporting to the Program Manager, Data - Education and Employment Services, the Data Analyst (DA) supports Education and Employment Services programs through evaluation and reporting on data related to service delivery and outcomes. The role includes identifying data points for collection, coordinating with IT and Evaluation and Quality Improvement (EQI) staff to ensure data collection availability in internal systems, performing quality assurance to verify accurate data capture by program staff, entering data into funder databases, submitting required reporting to external funders, and producing routine and ad-hoc reports to track program milestones, contract performance, and key activities.

Mission & Fit

The candidate should embody Fortune's mission and contribute effectively to advancing it. The position calls for compassion and understanding for participants at all stages of their reentry process. The role also reflects Fortune's core value that none of us should be measured against the worst things we have done.

Core Expectations

• Attention to Detail: Build and maintain systems to organize information and work progress; consistently demonstrate thoroughness, accuracy, and reliability; recognize trends, detect inconsistencies, and identify essential details.
• Collaboration: Work effectively with staff at all levels across Education and Employment Services and other department areas to understand complex problems and develop solutions; provide constructive feedback on department projects; participate in group discussions, facilitate meetings, and support team completion of projects; prioritize as new work emerges, communicate project progress regularly, and handle critical issues affecting assigned contracts and departmental data needs.
• Systems Thinking: Apply creative, collaborative problem-solving grounded in systems thinking.
• Data Collection, Analysis, and Excel Expertise: Use Excel for data analysis with knowledge of basic formulas and functions, PivotTables, charts, and graphs. Familiarity with client database use for data entry and reporting is required. The role also calls for a foundational understanding of quantitative and qualitative methods and the ability to think at a big-picture level while solving problems collaboratively.

Essential Duties & Responsibilities

• Run reports and conduct ongoing internal and external analyses using the Agency's Client Record Management System (CRM), as well as various external contract databases, for Education and Employment Services-related contracts and services.
• Support process documentation, staff training, and regular quality assurance monitoring to ensure accuracy of performance outcomes recorded in both agency and funder databases.
• Advise Education and Employment Services unit leadership on performance relative to contract goals, required client service levels, focus on specific subpopulations (for example, individuals who are unhoused), and activities (for example, employment verification and job retention) to support timely outcomes and required performance rates.
• Perform data analysis and reporting, data visualization, research and evaluation, and help develop appropriate qualitative and quantitative methodologies, including weekly performance outcome tracking reports.
• Coordinate with EQI and IT teams to develop and update tools that measure client performance and track milestone achievement, and support appropriate report generation and modifications.
• Partner with unit management to ensure employment and retention verification outcomes align with contract mandates; develop lists of clients who require verification; coordinate unit access to third-party verification systems.
• Prepare internal quality assurance reports and surveys (as requested by unit management) to monitor program performance, fidelity to practice, client satisfaction, and related areas.
• Participate in grant development preparation meetings, contract start-up meetings, and contract renewal review meetings for new or potential contracts.
• Represent the department in board report processes and deliver reporting and data analysis requests from senior management.
• Perform other duties as assigned.

Qualifications

• Associate’s degree in public health, human services, criminal justice, sociology, or a related field preferred, with a strong background in statistical analysis and/or data management; Bachelor’s or Master’s degree a plus.
• Thorough knowledge of Client Record Management (CRM) database systems and Microsoft Office, including Excel at an advanced level with utilization of the Analysis Toolpak.

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