Residential Services Program Assistant

The Fortune Society, Inc.; New York (NY); On-site; USD 47,000 - 49,000; Full time

Job summary

The Fortune Society, Inc. is seeking a Residential Services Program Assistant to provide administrative, operational, and logistical support for the MOCJ Emergency Transitional Housing program.

The role emphasizes data tracking, reporting, inventory management, and staff onboarding to ensure program and contractual compliance. Located in the Bronx, NY, the position requires on-site work Monday–Friday with occasional site visits to Freedom House locations.

Qualifications

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams) is required.
• Strong data entry and record-keeping abilities with attention to detail.
• Excellent organizational and time-management skills with ability to handle multiple tasks.

Responsibilities

• Provide clerical and administrative support to senior leadership and program directors.
• Support day-to-day operations across Freedom House locations, including Brooklyn and Bronx.
• Assist with recruitment, hiring, and onboarding processes for new staff.
• Communicate significant issues to senior staff in a timely manner.
• Manage inventory, procurement, and supplier communications.
• Maintain confidential staff, participant, and program-related information.

Skills

MS Office Suite

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Tools

Word

Excel

Outlook

Teams

Job description

# Residential Services Program AssistantFreedom House Wales Avenue - Bronx, NY 10455## OverviewSalary Range$25.83 - $25.83 HourlyPosition TypeFull-Time Non-Exempt## Description**Title:** Residential Services Program Assistant**Salary:** $25.83 per hour (approximately $47,000 annually)**Unit:** Freedom House III **Reports to:** Senior Director, Housing**Status:** Full-time; Regular; Non-Exempt**Location:** 536 Wales Avenue, Bronx, NY 10455**Days/Hours:** Monday to Friday, 9:00am to 5:00pm; flexibility requiredThis position is represented by OPEIU Local 153**Organization Overview:**The Fortune Society, Inc. (Fortune) has been working for almost 60 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.Fortune has grown steadily over the years to an agency with over $100 million in annual budget with approximately 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed outpatient substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, an arts program, lifetime aftercare, policy and advocacy through our David Rothenberg Center for Public Policy, and research through our Center for Research, Inquiry and Social Justice. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 20,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens.**Position Summary:** The Residential Services Program Assistant provides administrative, operational, and logistical support for the MOCJ Emergency Transitional Housing program. The position supports program administration, reporting, inventory management, staff onboarding, procurement, and data tracking to promote efficient operations and adherence to program and contractual requirements.**Core Competencies****Mission and Fit:** Embodies Fortune’s mission, and will be an effective member of the team in furthering it. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.**Administrative Skills:** Complete data entry, filing, documentation, correspondence, and other program-related administrative tasks accurately.**Organization & Time Management:** Prioritize multiple responsibilities and maintain accurate records and schedules.**Attention to Detail:** Ensure forms, logs, reports, and other program documentation are complete and accurate.**Essential Duties and Responsibilities:*** Provide clerical and administrative support to the Senior Director and Program Directors overseeing the Residential Aide team.* Support program staff across Freedom House locations in carrying out day-to-day operational needs.* Provide administrative assistance related to recruitment, hiring, and onboarding processes for new staff members.* Communicate significant issues to senior staff in a timely and appropriate manner.* Manage multiple priorities while providing administrative and operational support to other departments as needed.* Maintain strict confidentiality regarding sensitive staff, participants, and program-related matters.* Assist with the procurement of office supplies and other program-related materials.* Conduct site visits to Freedom House locations, including Brooklyn and Bronx sites, to complete inventory counts, organize and stock incoming supplies, verify deliveries against packing slips, maintain inventory records, and ensure packing slips are submitted in accordance with established procedures.* Coordinate with the Facilities Department to request and track equipment and storage needs for assigned sites, including shelving, file cabinets, storage racks, and other organizational resources.* Evaluate storage areas, recommend improvements to strengthen organization and efficiency, and support the maintenance of clean, functional, and orderly supply areas.* Prepare and maintain program reports to monitor operational activities and support administrative oversight.* Support Program Directors by reviewing data for accuracy, identifying discrepancies, tracking contract deliverables and key milestones, and communicating potential issues or missed deadlines to support compliance and timely corrective action.* Maintain inventory tracking systems and supply records to ensure accurate accountability and timely replenishment of supplies.* Perform additional duties as assigned.## Qualifications**Qualifications:*** High school diploma or GED/HSE required; Associate's or Bachelor’s degree preferred.* Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams is required.* Demonstrated ability to exercise sound judgment, solve problems independently, and apply critical thinking skills.* Excellent organizational and time-management skills, including the ability to manage multiple priorities and meet established deadlines.* Strong verbal and written communication skills are required.* Candidates from different backgrounds who demonstrate a strong commitment to the organization’s mission are encouraged to apply.**We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.****Travel Requirements:** This position requires weekly on-site availability and travel to Fortune housing and program locations, as operational needs require.**Physical Demands:** To perform this role successfully, an individual must be able to satisfactorily perform each essential duty. The responsibilities and requirements described herein are representative of the knowledge, skills, education, training, experience, and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. The ability to lift, carry, push, and/or move up to 25 pounds is required.*The Fortune Society is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination on the basis of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, status as a victim of domestic violence, marital status, or any other status protected by applicable law.*