Data & AI Reliability Architect (Client-Facing Lead)

EPAM Systems; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

EPAM Systems Inc. is hiring for Data & AI Reliability Engineering Consultants and Architects to lead client-facing discovery, presales and advisory work on the reliability of data platforms and AI systems.

You will own client conversations, shape solutions and proposals, and guide the engineering team that builds them. The role covers observability, data platform reliability and AI/LLM system reliability, including defining SLOs/SLIs, tool selection, and cost optimization.

Qualifications

• 7+ years in engineering with 2+ years in a client-facing role: consultant, solution architect, presales engineer or technical lead with direct client ownership.
• Proven presales record: led discovery or assessment workshops, produced estimates and proposals, presented to senior stakeholders.
• Able to structure an ambiguous client problem into scope, options, trade-offs and a recommendation, in writing and live English B2+ with confident spoken delivery; can run a workshop and handle objections without support.
• Hands-on background with at least one enterprise observability platform: New Relic, Datadog, Splunk, Dynatrace, Grafana stack or Elastic OpenTelemetry, distributed tracing, metrics and log pipelines; alert design, event correlation and noise reduction
• SRE practice in production: SLO/SLI, error budgets, incident management, postmortems
• Cloud (AWS, Azure or GCP), Kubernetes, Terraform or other IaC; Python or similar for automation
• Understands how modern data platforms work and fail: Databricks, Snowflake or a cloud-native equivalent; orchestration (Airflow or similar); batch and streaming
• Data reliability practice: data quality checks, freshness and volume monitoring, lineage, pipeline SLAs, cost observability
• Working understanding of LLM application architecture (RAG, agents, model gateways) and what has to be measured: quality evaluation, latency, token cost, drift, guardrails
• Experience instrumenting or operating at least one AI/ML workload in production, or designing such a solution for a client
• Self-driven and reliable on commitments: owns deadlines for proposals and client deliverables without supervision
• Comfortable switching between several presales and one delivery engagement
• Uses AI assistants in daily engineering and documentation work
• Nice to have: Vendor certifications: New Relic, Datadog, Splunk, Dynatrace; Databricks or Snowflake; cloud architect level (AWS, Azure, GCP)
• Data observability tooling: Monte Carlo, Soda, Great Expectations, Databricks Lakehouse Monitoring, Unity Catalog
• LLM observability and evaluation tooling: Langfuse, LangSmith, Arize, MLflow, OpenTelemetry GenAI conventions
• AIOps and ITSM integration: ServiceNow, PagerDuty, event correlation engines
• FinOps for observability and data platforms; licence and ingestion cost optimisation
• AI security and governance basics: guardrails, red teaming, data masking
• Domain experience in retail, finance or manufacturing
• Public profile: conference talks, articles, community leadership

Responsibilities

• Lead the technical side of presales: qualify the request, run client workshops, define scope, assumptions and estimates
• Run discovery and maturity assessments of a client's observability, data reliability and AI operations; deliver findings and a prioritised roadmap
• Write the solution part of proposals and RFP responses; present and defend it to client technical and business stakeholders
• Design target architectures for observability and reliability of data platforms and AI/LLM workloads, including tool selection and migration paths
• Define SLOs, SLIs and error budgets for data products and AI services; translate them into alerting, incident and governance processes
• Build the business case: cost of incidents, tooling cost optimisation, expected effect of the change
• Act as the trusted advisor for client engineering leads, SDMs and directors during the engagement
• Lead the first phase of delivery after a won deal, then hand over to the engineering team while staying accountable for the solution
• Review the work of engineers, set technical standards (alert-as-code, dashboards-as-code, IaC), unblock decisions
• Turn project experience into reusable assets: offerings, accelerators, assessment frameworks, reference architectures
• Mentor engineers growing towards consulting; take part in technical interviews
• Represent Data & AI externally: talks, articles, vendor partnerships

Skills

Client-facing

Presales

Observability

SRE

Cloud platforms

IaC

Python automation

LLM reliability

Tools

New Relic

Datadog

Splunk

Grafana

OpenTelemetry

Terraform

Kubernetes

Job description

EPAM Systems Inc. is hiring for Data & AI Reliability Engineering Consultants and Architects to lead client-facing discovery, presales and advisory work on the reliability of data platforms and AI systems.

You will own client conversations, shape solutions and proposals, and guide the engineering team that builds them. The role covers observability, data platform reliability and AI/LLM system reliability, including defining SLOs/SLIs, tool selection, and cost optimization.