DashOS, Product Strategy & Operations

DoorDash, Inc.; New York (NY); On-site; USD 105,000 - 155,000; Full time

Benefits offered by this job

Equity grants

401(k) matching

Parental leave (16 wks)

Wellness benefits

Commuter benefits

Paid time off

Medical, dental, and vision

Paid holidays (11)

Job summary

DoorDash, Inc. is seeking a strategic operator to lead the DashOS team’s discovery and rollout of key product features. You will collaborate with product managers, engineers, sales, and support to ensure successful launches and measurable improvements.

You will use data-driven insights to optimize performance, influence decisions, and drive efficiency, while owning end-to-end initiatives and embracing ambiguity in a fast-growing startup environment.

Qualifications

• 4–7 years of experience in startup/restaurant tech/software strategy & operations, product management or banking, consulting.
• Experience building a strategy based on industry research and real world needs of users.
• Use AI tools to improve analysis, decision-making, and execution; write prompts, manage context, and validate outputs.

Responsibilities

• Lead the strategy, discovery and rollout of key product features/releases for the team.
• Collaborate with product managers, engineers, sales and customer support to align across the product launch lifecycle.
• Use data and insights to optimize product performance and drive continuous improvement.
• Identify and implement processes to enhance efficiency of product rollout.
• Solve complex problems related to product development, launch and delivery.
• Gain exposure to product strategy and contribute to how the product is delivered to market.
• Own projects end to end with a high degree of ownership.
• Travel up to 20% of business days.

Skills

Startup strategy & operations

Product management

Data-driven decision making

Cross-functional collaboration

Ambiguity tolerance

Willingness to travel

AI tooling usage

Tools

AI tools

Job description

About the Team

The DashOS team leads up the strategy, launch + scaling of DoorDash’s nascent bets for its white-label restaurants business.

DashOS helps restaurants operate and grow through technology that connects their operations, ordering, and customer experiences with the broader DoorDash ecosystem. Our Strategy & Operations team helps define, launch, and scale new offerings, working closely with Product, Engineering, and merchant-facing teams to turn restaurant needs into products that deliver measurable value. We combine strategy with hands‑on execution, testing with merchants, learning from feedback, and building the processes needed to scale.

About the Role

You will report into our Manager of Launch + Product Operations. This role will lead the strategy, discovery + roll out of key product features/releases for our team.

You’re excited about this opportunity because you will…

Join a unique startup opportunity within DoorDash with an aggressive growth trajectory at the ground floor; you will get to work on multiple parts of the business over time and grow your toolset

• Impact on Product Success: Directly influence the success of products by ensuring smooth operations, driving efficiencies, and enhancing customer experiences
• Cross-functional Collaboration: Work closely with teams across the organization, including product managers, engineers, sales, and customer support, to align across the lifecycle of launching a product
• Data-driven Decision Making: Use data and insights to optimize product performance, influence strategic decisions, and drive continuous improvement
• Process Optimization: Identify and implement processes that enhance the efficiency of product rollout
• Problem-Solving at Scale: Solve complex problems related to product development, launch, and delivery, ensuring that operations run seamlessly.
• Exposure to Product Strategy: Gain a deep understanding of product strategy and contribute to how the product is delivered to the market.
• Ownership and Autonomy: Enjoy a role that offers a high degree of ownership, with the ability to projects end to end
• Customer-Centric Focus: You will get to work directly with our merchants to tie strategy to real world application, collect product feedback and test impact

We’re excited about you because…

• You have 4-7 years of working experience in roles such as but not limited to: startup/ restaurant tech/software strategy & operations, product management or banking, consulting
• You have experience building a strategy based on a combination of industry research and real world needs of your project/product’s users
• You use AI tools to improve analysis, decision-making, and execution. You write clear prompts, manage context thoughtfully, and validate outputs before acting on them. You look for opportunities to automate repeatable workflows and choose tools that balance quality, speed, and cost.
• You are a flawless executor who isn’t afraid to roll up your sleeves and get to the lowest level of detail to solve problems
• You love building process - we are building a product that requires DoorDash to operate differently - this requires new systems and ways of doing business
• Your cross-functional partners love you. We are a small scrappy team which means that we work closely across teams and departments to reach our goals. You can communicate, collaborate and drive alignment across product, engineering, sales, onboarding + support
• You are comfortable with ambiguity, changing priorities and putting out fires - we are an early stage product and this will come with the territory
• You are analytical - your first instinct is to go deep in the data to solve our problems
• Willingness to travel up to 20% of business days is required
• Experience working closely with technical products is a plus

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$105,400 - $155,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.