Damage Specialist

Project Resources Group, Inc.; Charlotte (NC); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Mileage reimbursement

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off and holidays

Company-paid life insurance

Job summary

Project Resources Group (PRG) in Charlotte, NC is seeking a Damage Specialist to collect, analyze, and review evidence related to third-party utility damages to determine liability. The role emphasizes independent work and delivering precise, professional results in a field setting.

The position involves on-site assessments of power and gas damages, site interviews, and documentation, with safety protocols and travel to multiple sites as needed. Competitive salary and benefits provided.

Qualifications

• Must possess a valid driver\'s license and insure personal vehicle.
• Strong written and verbal communication skills.
• Ability to drive to various damage sites and travel as needed.

Responsibilities

• Perform on-site assessments of power and gas utility damages.
• Conduct interviews at damage sites with contractors, technicians, witnesses, police, homeowners, etc.
• Photograph and document the damaged scene to accurately portray liability.
• Analyze and review evidence related to third-party utility damage to determine liability.
• Adhere to safety protocols at all times during site visits.
• Understand and apply State Dig Laws, excavator requirements, and NESC standards.
• Build professional relationships with clients, contractors, and field teams.
• Assist Claims Recovery with follow-up actions after site reviews.
• Perform other duties as assigned.

Skills

Written communication

Verbal communication

Attention to detail

Job description

Damage Specialist

Project Resources Group, Inc. Charlotte, North Carolina, United States

About this position

About Project Resources Group (PRG)

As a leading provider ofconstruction management,outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:

• Back Office Processing
• Technical Support
• Network Infrastructure
• Project and Program Management
• Outside Plant Damage Cost Recovery Services

With 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.

Job Summary

Project Resources Group (PRG) is seeking a highly motivated and detail-oriented Power & Gas Damage Specialist in the Charlotte, NC area. In this hands-on role, you will collect, analyze, and review evidence related to third-party utility damages to determine liability. This role is ideal for someone who thrives working independently and takes pride in delivering precise, professional results.

Key Responsibilities

• Perform on-site assessments of underground and aerial power and gas utility damages.
• Conduct interviews at damage sites with contractors, technicians, witnesses, police, homeowners, etc.
• Photograph and document the damaged scene to accurately portray and determine liability.
• Analyze and review all evidence related to third-party utility damage for the purpose of determining a liable party.
• Take precautions always to utilize safety protocols.
• Understand and utilize State Dig Laws and Statutes, excavator requirements, and NESC standards.
• Build and develop a professional working relationship with the client, their contractors, technicians, management team, and other personnel.
• Assist the Claims Recovery team with follow-up actions after damage site reviews.
• Other related duties as assigned.

Required Qualifications

• Must possess a valid and current driver's license, reliable personal vehicle suitable for representing the company, and auto insurance meeting both federal and state requirements, with minimum auto liability coverage of 100/300/100 for bodily injury and property damage.
• Must be willing and able to utilize a personal vehicle for work-related travel as required.
• Must possess strong written and verbal communication skills.

Preferred Qualifications

• Proficient in Microsoft Word and comfortable using public or shared computer systems
• Previous experience in investigations and/or law enforcement is highly desirable
• Strong analytical and logical reasoning skills
• Familiarity with the utility or utility locating industry
• Background in business operations with a strong attention to detail
• Proven ability to multitask and effectively manage time in a dynamic environment

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to drive a personal vehicle to various damage sites, including daytime and nighttime travel.
• Ability to walk and work on uneven terrain and in varying weather conditions.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to bend, stoop, or reach as necessary to perform essential job duties.

Compensation and Benefits

We offer a competitive salary ($50,000 - $54,000) based on experience), plus overtime provided for any hours worked over 40 hours per week. Along with a comprehensive benefits package, including:

• National mileage reimbursement for vehicle use
• Medical, dental, and vision coverage for employees and dependents
• 401(k) retirement plan, with company match after 1 year
• Short-term disability coverage after 1 year
• Paid time off and holidays
• Additional perks such as company-paid life insurance, and other supplemental insurances available