Damage Specialist

Project Resources Group, Inc.; Fayetteville (NC); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Mileage reimbursement

Medical coverage

401(k) with match after 1 year

Short-term disability

Paid time off

Job summary

Project Resources Group, Inc. seeks a dedicated Power & Gas Damage Specialist in the Fayetteville, NC area to collect, analyze, and review evidence related to third-party utility damages and determine liability.

This hands-on role emphasizes independent work and delivering precise, professional results. Responsibilities include on-site damage assessments, interviews with site personnel, thorough documentation, and collaboration with the Claims Recovery team.

Qualifications

• Must possess a valid driver's license and reliable vehicle for field work.
• Willing to use a personal vehicle for work travel.
• Strong written and verbal communication skills.

Responsibilities

• Perform on-site assessments of power and gas damages.
• Interview contractors, technicians, witnesses, police, homeowners at damage sites.
• Photograph and document damaged scenes to establish liability.
• Analyze evidence related to third-party damages to determine liable party.
• Follow safety protocols at all times.
• Understand State Dig Laws, excavator requirements, and NESC standards.
• Build professional relationships with clients, contractors, and management.
• Assist Claims Recovery with post-site follow-up actions.
• Perform other related duties as assigned.

Skills

Strong communication

Analytical thinking

Time management

Tools

Microsoft Word

Job description

Job Summary

Project Resources Group (PRG) is seeking a highly motivated and detail-oriented Power & Gas Damage Specialist in the Fayetteville, NC area. In this hands-on role, you will collect, analyze, and review evidence related to third-party utility damages to determine liability. This role is ideal for someone who thrives working independently and takes pride in delivering precise, professional results.

Key Responsibilities

• Perform on-site assessments of underground and aerial power and gas utility damages.
• Conduct interviews at damage sites with contractors, technicians, witnesses, police, homeowners, etc.
• Photograph and document the damaged scene to accurately portray and determine liability.
• Analyze and review all evidence related to third-party utility damage for the purpose of determining a liable party.
• Take precautions always to utilize safety protocols.
• Understand and utilize State Dig Laws and Statutes, excavator requirements, and NESC standards.
• Build and develop a professional working relationship with the client, their contractors, technicians, management team, and other personnel.
• Assist the Claims Recovery team with follow-up actions after damage site reviews.
• Other related duties as assigned.

Required Qualifications

• Must possess a valid and current driver’s license, reliable personal vehicle suitable for representing the company, and auto insurance meeting both federal and state requirements, with minimum auto liability coverage of 100/300/100 for bodily injury and property damage.
• Must be willing and able to utilize a personal vehicle for work-related travel as required.
• Must possess strong written and verbal communication skills.

Preferred Qualifications

• Proficient in Microsoft Word and comfortable using public or shared computer systems
• Previous experience in investigations and/or law enforcement is highly desirable
• Strong analytical and logical reasoning skills
• Familiarity with the utility or utility locating industry
• Background in business operations with a strong attention to detail
• Proven ability to multitask and effectively manage time in a dynamic environment

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to drive a personal vehicle to various damage sites, including daytime and nighttime travel.
• Ability to walk and work on uneven terrain and in varying weather conditions.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to bend, stoop, or reach as necessary to perform essential job duties.

Compensation and Benefits

We offer a competitive salary ($50,000 - $55,000) based on experience), plus overtime provided for any hours worked over 40 hours per week. Along with a comprehensive benefits package, including:

• National mileage reimbursement for vehicle use
• Medical, dental, and vision coverage for employees and dependents
• 401(k) retirement plan, with company match after 1 year
• Short-term disability coverage after 1 year
• Paid time off and holidays
• Additional perks such as company-paid life insurance, and other supplemental insurances available
• #INDDFI