Damage Specialist

Project Resources Group; Cedar Rapids (IA); On-site; USD 51,000 - 54,000; Full time

Benefits offered by this job

National mileage reimbursement

Medical, dental, and vision coverage

401(k) retirement plan

Job summary

Project Resources Group (PRG) is seeking a detailed Cable & Telecom Damage Specialist in the Cedar Rapids, IA area. You will collect, analyze, and review evidence related to third-party utility damages to determine liability, working independently to deliver precise results.

This hands-on role involves on-site assessments, interviews, and thorough documentation of damaged scenes, with opportunities to collaborate with clients and contractors and to grow within PRG's claims process.

Qualifications

• Must possess strong written and verbal communication skills (clear, concise)
• Ability to work independently and manage time effectively
• Valid driver's license with reliable personal vehicle and appropriate auto insurance

Responsibilities

• Perform on-site assessments of underground and aerial cable plant damages
• Interview contractors, technicians, witnesses, police, homeowners at damage sites
• Photograph and document damaged scenes to accurately portray liability
• Collaborate with client locate company and exchange damage information
• Analyze and review evidence to determine liable party
• Learn state Dig Laws, excavator requirements, and NESC standards
• Build professional relationships with clients, contractors, and management
• Document job repair costs and email material to local office
• Assist Claims Recovery with follow-up actions
• Develop monthly market reporting and lead client meetings

Skills

Strong communication

Professional writing

Tools

Microsoft Word

Job description

As a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:

• Back Office Processing
• Technical Support
• Network Infrastructure
• Project and Program Management
• Outside Plant Damage Cost Recovery Services

With 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.

Job Summary

Project Resources Group (PRG) is seeking a highly motivated and detail-oriented Cable & Telecom Damage Specialist in the Cedar Rapids, IA area. In this hands-on role, you will collect, analyze, and review evidence related to third-party utility damages to determine liability. This role is ideal for someone who thrives working independently and takes pride in delivering precise, professional results.

Key Responsibilities

• Perform on-site assessments of underground and aerial cable plant damages.
• Conduct interviews at damage sites with contractors, technicians, witnesses, police, homeowners, etc.
• Professionally photograph and document the damaged scene to accurately portray and determine liability.
• Collaborate with the client’s locate company and exchange relevant damage information.
• Analyze and review all evidence related to third-party utility damage for the purpose of determining a liable party.
• Learn, understand, and apply State Dig Laws and Statutes, excavator requirements, and NESC standards.
• Build and develop a professional working relationship with the client, contractors, technicians, management team, and other personnel.
• Work with the client and contractors to obtain and write up job repair costs from the damage.
• Compile all case-related material and email it to the local handling office.
• Assist the Claims Recovery team with follow-up actions after damage site reviews.
• Develop and maintain monthly market reporting and lead client meetings to review updates.
• Maintain a working knowledge of the entire PRG claims process.

Required Qualifications

• Must possess a valid and current driver’s license, reliable personal vehicle suitable for representing the company, and auto insurance meeting both federal and state requirements, with minimum auto liability coverage of 100/300/100 for bodily injury and property damage.
• Must be willing and able to utilize a personal vehicle for work-related travel as required.
• Must possess strong written and verbal communication skills.

Preferred Qualifications

• Proficient in Microsoft Word and comfortable using public or shared computer systems
• Strong analytical and logical reasoning skills
• Familiarity with the cable industry and/or utility locating industry
• Previous experience in the telephone industry, including equipment and job costing is highly desirable
• Background in business operations with a strong attention to detail
• Proven ability to multitask and effectively manage time in a dynamic environment
• Claims background is also a plus

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to drive a personal vehicle to various damage sites, including daytime and nighttime travel.
• Ability to walk and work on uneven terrain and in varying weather conditions.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to bend, stoop, or reach as necessary to perform essential job duties.

Compensation and Benefits

We offer a competitive salary ($51,000 - $54,000 based on experience), plus overtime for any hours worked over 40 hours per week. Along with a comprehensive benefits package, including:

• National mileage reimbursement for vehicle use
• Medical, dental, and vision coverage for employees and dependents
• 401(k) retirement plan, with company match after 1 year
• Short-term disability coverage after 1 year
• Paid time off and holidays
• Additional perks such as company-paid life insurance, and other supplemental insurances available